Automotive Service Advisor

Great Valley Automotive; North Versailles (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Paid time off

Job summary

Great Valley Automotive is seeking an Automotive Service Advisor to serve as the crucial link between customers and our skilled technicians. You will ensure a seamless service experience and help clients maintain their vehicles with confidence.

You will greet customers, provide repair estimates, manage appointments, and communicate with technicians to deliver timely service while maintaining a clean, welcoming area and tracking records in our software.

Qualifications

• Experience as an automotive service advisor or in a similar customer-facing role.
• Strong knowledge of automotive repair and maintenance services.
• Excellent communication and interpersonal skills.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers and assess their service needs with a friendly and professional demeanor.
• Provide accurate parts and labor estimates and explain repair options clearly.
• Manage service appointments and maintain organized service schedules.
• Communicate with technicians to ensure timely service delivery.
• Follow up with customers post-service to ensure satisfaction.
• Maintain a clean and welcoming service area for customers.
• Use automotive service software to track customer history and service records.

Skills

Customer Service

Communication

Automotive knowledge

Multi-tasking

Organizational skills

Education

High school diploma

Tools

Automotive service software

Job description

Benefits:

• Competitive salary
• Employee discounts
• Health insurance
• Paid time off

Benefits:

• Competitive salary
• Employee discounts
• Paid time off

About the Role:

Join Great Valley Auto Repair as an Automotive Service Advisor, where you\'ll be the vital link between our customers and our skilled technicians. In this dynamic role, you will ensure a seamless service experience while helping our clients maintain their vehicles with confidence.

Responsibilities:

• Greet customers and assess their automotive service needs with a friendly and professional demeanor.
• Provide accurate parts and labor estimates and explain repair options and recommendations clearly.
• Manage service appointments and maintain organized service schedules.
• Communicate with technicians to ensure timely and efficient service delivery.
• Follow up with customers post-service to ensure satisfaction and address any concerns.
• Maintain a clean and welcoming service area for customers.
• Utilize automotive service software to track customer history and service records.

Requirements:

• Proven experience as an Automotive Service Advisor or in a similar customer service role.
• Strong knowledge of automotive repair and maintenance services.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficient in using automotive service software.
• High school diploma or equivalent; additional automotive certifications are a plus.
• Valid driver\'s license with a clean driving record.
• Customer-focused attitude with a passion for the automotive industry.