Automotive Service Advisor

Napleton St L; Northern (KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay with incentives

Family Owned and Operated

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and a

Growth Opportunities

Job summary

The Ed Napleton Automotive Group is seeking a Service Advisor for the Missouri Market, acting as the liaison between customers and technicians while presenting repair recommendations and keeping customers informed throughout the service process.

We offer competitive pay with incentives, a family-owned heritage, comprehensive benefits, paid time off, training, discounts on services and vehicles, and strong growth opportunities within a multi-brand network.

Qualifications

• Customer service excellence and clear communication required.
• Ability to learn and use dealership technology.
• Previous automotive service advisor experience is a plus but not required.
• Willingness to undergo a background check and be 18+ years old.

Responsibilities

• Work with customers to identify vehicle maintenance needs and explain repair options.
• Write repair orders with transparent cost and time estimates.
• Maintain timely and proactive communication with customers during service.
• Coordinate with Technicians and Parts to ensure timely completion of work.
• Demonstrate a positive attitude with customers and teammates.
• Utilize Fixed Operations technology to manage service workflow.

Skills

Customer Service

Tech Savvy

Automotive Service Advisor Experience

Team player

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. With opportunities in the Missouri Market. Our local dealerships include: Hyundai of Hazelwood, St. Louis Nissan, St. Peters Honda, Mid Rivers Chrysler Dodge Jeep RAM, Mid Rivers Maserati and Mid Rivers KIA. The Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Competitive pay range! This includes incentive-based pay, so your skills and efforts drive your income.
• Family Owned and Operated - 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.