Automotive Service Advisor - Client Care & Vehicle Solutions

Jones Family Of Dealerships

Lancaster (Lancaster County)

On-site

USD 38,000 - 59,000

Full time

6 days ago

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Benefits offered by this job

Competitive pay

Bonus potential

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

401(k) with match

Paid time off & holidays

Life insurance

Employee discounts

Referral program

Uniforms provided

Job summary

Jones Family of Dealerships in Lancaster, PA, seeks an Automotive Service Advisor to deliver outstanding customer service in our Honda service department. You will be the primary contact for clients, document symptoms, explain repairs, and coordinate with technicians to ensure timely service.

We value automotive knowledge, clear communication, and a customer-focused mindset. Benefits include competitive pay with bonus potential, medical/dental/vision insurance, HSA, 401(k) with match, PTO,

Qualifications

Valid driver’s license.

Responsibilities

Greet customers promptly and professionally, creating a positive service experience.
Listen to customer concerns and accurately document vehicle symptoms and service needs.
Provide clear explanations and recommendations for necessary repairs and routine maintenance.
Prepare and communicate repair estimates, including cost and expected completion time.
Coordinate closely with technicians to ensure timely and accurate service delivery.
Maintain ongoing communication with customers regarding vehicle status and service updates.
Address and resolve customer concerns or complaints to ensure satisfaction and retention.