Automotive Service Advisor

Chapman Auto Stores; Lancaster (Lancaster County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance with plan options

Dental and vision insurance

Life, STD, LTD insurance

401(k) plan with company match

Paid time off

Job summary

Chapman Ford Lancaster is seeking a WORLD CLASS SERVICE ADVISOR to join our fast-paced, growing team. You will greet customers professionally, inspect vehicles, and lead a service team while promoting applicable services and parts.

You will provide cost/time estimates and secure/customer authorization, ensuring compliance with warranties and state regulations. The role emphasizes exceptional customer service, a high-energy attitude, and professional appearance, with opportunities for advancement

Qualifications

• MINIMUM 2 YEARS experience in a Dealership Industry.
• Ford Experience Preferred
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Strong ability to work in a process-driven environment.
• Outstanding communication skills in both verbal and written.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Provide leadership to your team.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Skills

Customer service

Leadership

Communication

Professionalism

Education

High school diploma or equivalent

Job description

Brief Description

Chapman Ford Lancaster is looking for a WORLD CLASS SERVICE ADVISOR to join our fast paced growing team, a leader in automotive retail. Are you looking to work with the most recognizable brand in the world? We have one opening for the right individual! If you ARE ONE OF THE BEST AND WANT to join OUR TEAM in a fast paced environment TO REACH THE HIGHEST standards - apply today!

Compensation And Benefits

In addition to competitive pay, we offer our associates:

• Health insurance with choice of medical plans starting at $84.50/month
• Dental and vision insurance
• Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance
• 401(k) plan with company match
• Accrued paid time off
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Provide leadership to your team.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications

• MINIMUM 2 YEARS experience in a Dealership Industry is required.
• Ford Experience Preferred
• High school diploma or equivalent.
• Valid driver license and a good driving record.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.
• Strong desire to help people
• Leadership goals