Automotive Service Advisor

Jimmy Jazz; Pennsylvania; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance with choice of plans

Dental and vision insurance

Life, STD, LTD, Hospital Indemnity, 
A

401(k) plan with company match

Paid time off

Vehicle purchase program

Professional work environment and room

Job summary

Chapman Ford Lancaster is seeking a WORLD CLASS SERVICE ADVISOR to join our fast-paced, growing team and help us maintain leadership in automotive retail. The role offers a competitive compensation package and comprehensive benefits in Lancaster, PA.

Responsibilities include greeting customers, inspecting vehicles, leading the team, selling services, and providing accurate estimates with proper approvals. This role emphasizes professionalism, reliability, and adherence to warranty guidelines.

Qualifications

• Minimum 2 years experience in a dealership environment.
• Ford experience preferred.
• High school diploma or equivalent.
• Valid driver's license and a good driving record.
• Excellent verbal and written communication skills.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Provide leadership to your team.
• Promote the sales of appropriate services, parts, and accessories by understanding product and service requirements.
• Provide accurate cost and time estimates and obtain proper customer authorization.
• Monitor progress and contact customers regarding changes in cost, time, or recommended services.
• Administer warranty repairs per manufacturer guidelines.
• Confirm service appointments by telephone the day before arrival and conduct post-repair follow-up.
• Inspect vehicles prior to delivery and communicate results to customers.
• Ensure compliance with state and federal automotive repair and consumer protection laws.
• Demonstrate behaviors consistent with company values.

Skills

Customer service

Communication

Leadership

Education

High school diploma or equivalent

Job description

• Location 1485 Manheim Pike,Lancaster, PA, 17601,United States
• Base Pay $85,000.00 - $120,000.00 / Year
• Job Category customer service, service writer
• Employee Type Full Time Exempt

Description

Chapman Ford Lancaster is looking for a WORLD CLASS SERVICE ADVISOR to join our fast paced growing team, a leader in automotive retail. Are you looking to work with the most recognizable brand in the world? We have one opening for the right individual! If you ARE ONE OF THE BEST AND WANT to join OUR TEAM in a fast paced environment TO REACH THE HIGHEST standards -

Compensation and Benefits:

In addition to competitive pay, we offer our associates:

Health insurance with choice of medical plans starting at $84.50/month

Dental and vision insurance

Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance

401(k) plan with company match

Accrued paid time off

Employee Vehicle Purchase Program

Professional work environment, with job training and advancement opportunities

Responsibilities

Meet and greet service customers promptly in a professional and courteous manner.

Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.

Provide leadership to your team.

Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.

Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.

Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.

Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.

Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.

Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.

Meet requirements of the state and federal law for automobile repair and consumer protection.

Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Requirements

Qualifications

• MINIMUM 2 YEARSexperience in a Dealership Industry is required.
• Ford Experience Preferred
• High school diploma or equivalent.
• Valid driver license and a good driving record.
• Great attitude with high-energy personality.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.