Automotive Service Advisor

RG&T Solutions; Kyle (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

RG&T Solutions in Kyle, Texas is seeking a Sales & Service Advisor to be the primary contact for customers regarding vehicle service needs. You will greet customers, document concerns, inspect vehicles, and communicate recommended services and technician suggestions.

You will provide accurate quotes, process transactions, and explain warranties while maintaining updates and follow-ups to ensure a professional service experience. Weekend availability including Saturdays is required.

Qualifications

• High School Diploma or equivalent required.
• Candidates 18+ with valid driver’s license.
• Demonstrated professionalism in a process-driven environment.
• Excellent communication and customer service skills required.
• Prior Service Advisor experience is a plus but not mandatory.
• Must be able to work a minimum of five days including Saturdays.

Responsibilities

• Greet customers courteously in person and by phone.
• Listen to and document customer concerns.
• Inspect vehicles and reference service history.
• Recommend appropriate services and communicate technician suggestions.
• Provide accurate quotes and maintain updates throughout service.
• Process transactions, review inspections, and explain warranties.
• Conduct follow-up calls to ensure customer satisfaction.
• Track returns and warranty parts, and perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Teamwork

Professionalism

Sales ability

Education

High School Diploma

Tools

CRM software

Job description

Role Overview:

The Sales & Service Advisor serves as the primary contact for customers, assisting them in understanding vehicle needs, recommending solutions, and ensuring a professional service experience. This role involves

• greeting customers courteously both in person and via phone
• listening to and documenting customer concerns
• inspecting vehicles and referencing service history
• recommending appropriate services and communicating additional technician suggestions
• providing accurate quotes and updates throughout the service process
• processing transactions, reviewing inspections, and explaining warranties
• conducting follow-up calls to ensure customer satisfaction
• tracking returns and warranty parts, and performing other duties as assigned.

Qualifications & Skills:

Candidates should have a High School Diploma or equivalent, be at least 18 years old, possess a valid driver’s license, and demonstrate professionalism in a process-driven environment. Prior experience as a Service Advisor is preferred but not mandatory. The role requires excellent communication, customer service, problem-solving, and team collaboration skills, with the ability to work a minimum of five days, including Saturday.