Automotive Service Advisor

val's services; Mesa (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Insurance

Paid time off

401(k)

Tuition reimbursement

Discounted services

Opportunities for advancement

Job summary

val's services in Mesa, AZ, is seeking a Sales and Service Advisor to promote and sell automotive services and products while delivering outstanding customer service. You will greet customers, document concerns, recommend services, and provide accurate quotes as repairs are completed.

The role emphasizes follow-ups to ensure satisfaction, upselling where appropriate, and maintaining precise documentation of service activities and warranties.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years old.
• Professional appearance and process‑driven mindset.
• Valid driver's license; ability to obtain State Inspector License within 30 days.
• Experience as a Service Advisor is helpful but not required.

Responsibilities

• Promote and sell automotive services and products to customers.
• Greet customers, document concerns, and recommend appropriate services.
• Provide accurate quotes and update customers on vehicle repairs.
• Promote sales while ensuring customer satisfaction through follow-ups.
• Maintain thorough documentation of service activities and warranties.

Skills

Excellent communication skills

Customer service excellence

Professional appearance

Process-driven mindset

Valid driver's license

State Inspector License within 30 days

Service Advisor experience helpful

Education

High School Diploma or equivalent

Job description

We are seeking a Sales and Service Advisor to promote and sell automotive services and products while providing exceptional customer service. Responsibilities include greeting customers, documenting concerns, recommending services, providing accurate quotes, and updating customers on vehicle repairs. The role involves promoting sales, ensuring customer satisfaction through follow-ups, and maintaining proper documentation of service activities and warranties. Adherence to company policies and behaviors aligning with standards is essential.

Qualifications

• High School Diploma or equivalent
• At least 18 years old
• Professional appearance and process-driven mindset
• Valid driver’s license; ability to obtain a State Inspector License within 30 days
• Prior experience as a Service Advisor is helpful but not required

Skills & Physical Demands

• Excellent communication and customer service skills
• Ability to stand, bend, lift up to 70 pounds, and perform physical tasks in varied conditions
• Vision sufficient to detect color and depth
• Ability to work in a loud environment with safety precautions as needed

Benefits include competitive pay, insurance, paid time off, 401(k), tuition reimbursement, discounted services, and opportunities for advancement.