Automotive Service Advisor

Rairdon Auto Group; Indiana (PA); On-site; USD 72,000 - 119,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k plan with match

Paid Time Off (PTO)

Job summary

Rairdon Auto Group is looking for a Commission/year Service Advisor to join their team in Monroe, WA. The role involves greeting customers, documenting vehicle issues, and providing top-tier customer satisfaction throughout the service process.

The ideal candidate will have previous Service Advisor experience, strong communication skills, and the ability to multitask. The position offers a competitive salary ranging from $72,000 to $119,000 annually along with benefits like medical and dental insurance, PTO, and a 401k plan with match.

Qualifications

• Previous Service Advisor or automotive customer service experience preferred.
• Ability to multitask in a busy service drive.
• Familiarity with DMS software is a bonus.

Responsibilities

• Greet service customers with a professional and welcoming attitude.
• Listen to vehicle concerns and document issues clearly.
• Communicate with technicians to determine service needs.
• Provide accurate cost and time estimates.
• Deliver top-tier customer satisfaction every single time.

Skills

Strong communication skills

Problem-solving skills

Customer-first attitude

Professional demeanor

Multitasking ability

Tools

DMS software

Job description

Job Title

Commission/year Service Advisor – Join the Team at Rairdon’s Dodge Chrysler Jeep of Monroe!

Location

Monroe, WA

Salary

$72,000.00 - $119,000.00 annual compensation (including commission).

Responsibilities

• Greet service customers with a professional and welcoming attitude
• Listen to vehicle concerns and document issues clearly
• Communicate with technicians to determine service needs and timelines
• Provide accurate cost and time estimates
• Recommend maintenance and repair services based on vehicle history and Honda guidelines
• Keep customers informed throughout the service process
• Ensure smooth and timely vehicle pickup and payment
• Deliver top‑tier customer satisfaction every single time

Qualifications

• Previous Service Advisor or automotive customer service experience preferred
• Strong communication and problem‑solving skills
• A customer‑first attitude and a professional demeanor
• Ability to multitask in a busy service drive
• Familiarity with DMS software is a bonus

Benefits

• Medical, Vision, and Dental Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• 6 Paid Holidays subject to completion of 90‑day introductory period
• 401k plan with match, subject to completion of the introductory period and other eligibility requirements
• Paid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full‑time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full‑time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies.

Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws.