Automotive Service Advisor

DODGE CHRYSLER JEEP OF KIRKLAND; Kirkland (WA); On-site; USD 72,000 - 156,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k with match

Paid time off

Holidays

Job summary

Dodge Chrysler Jeep of Kirkland in Kirkland, WA is seeking a friendly, driven Service Advisor to join our growing team. You will greet customers, listen to concerns, and communicate with technicians to determine services and timelines.

We offer great benefits, competitive compensation including commissions, and a family-owned dealership environment focused on customer satisfaction. Previous service-advisor experience is preferred, with strong communication and multitasking abilities.

Qualifications

• Experience as a service advisor or automotive customer service.
• Strong communication and problem-solving skills.
• Customer-first attitude and professional demeanor.
• Ability to multitask in a busy service drive.

Responsibilities

• Greet service customers with a professional, welcoming attitude.
• Listen to vehicle concerns and document issues clearly.
• Communicate with technicians to determine service needs and timelines.
• Provide accurate cost and time estimates for services.
• Recommend maintenance and repair services based on history.
• Keep customers informed throughout the service process and ensure timely pickup.

Skills

Excellent communication

Problem solving

Customer service

Multitasking

Automotive knowledge

Team player

Tools

DMS software

Job description

Service Advisor – Join the Team at Dodge Chrysler Jeep of Kirkland!Location: Kirkland, WA | Full-Time | Great Benefits | Family-Owned DealershipCompensation: Full-time total annual compensation between $72,000.00 - $156,000.00; including monthly 8% commissions of individual gross profit on service, detail, and parts in accordance with the terms of pay plan; additional monthly 2% commission of individual gross profit on service and parts if the dealership’s monthly customer satisfaction scores exceed national average in accordance with terms of pay plan.60-day guarantee of $6,000.00 per month while you train, according to terms of pay plan!Benefits:Medical, Vision, and Dental InsuranceVoluntary Short Term Disability InsuranceVoluntary Accident InsuranceCritical Illness InsuranceHospital Indemnity Insurance6 Paid Holidays subject to completion of 90-day introductory period401k plan with match, subject to completion of the introductory period and other eligibility requirementsPaid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full-time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies.Dodge Chrysler Jeep of Kirkland is looking for a friendly, driven, and customer-focused Service Advisor to join our growing team. If you’re passionate about cars and thrive in a fast-paced, team-oriented environment, we want to hear from you!What You’ll Be Doing:Greet service customers with a professional and welcoming attitudeListen to vehicle concerns and document issues clearlyCommunicate with technicians to determine service needs and timelinesProvide accurate cost and time estimatesRecommend maintenance and repair services based on vehicle history and Honda guidelinesKeep customers informed throughout the service processEnsure smooth and timely vehicle pickup and paymentDeliver top-tier customer satisfaction every single timeWhat We’re Looking For:Previous Service Advisor or automotive customer service experience preferredStrong communication and problem-solving skillsA customer-first attitude and a professional demeanorAbility to multitask in a busy service driveFamiliarity with DMS software is a bonusReady to Join Our Team?If you're ready to build a rewarding career with a dealership that values integrity, teamwork, and customer satisfaction, apply today!We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.