Service Advisor

St. Louis Chrysler Dodge Jeep Ram; Bridgeton (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Union benefits

Medical insurance

Dental insurance

Vision insurance

Pension plan

Paid vacations and holidays

Employee discounts on vehicles, parts,

Paid factory training

Team-oriented workplace culture

Job summary

St. Louis Chrysler Dodge Jeep Ram is seeking an experienced Service Advisor to join its service department. You will greet customers, collect vehicle information, and document needs while coordinating with technicians and parts to deliver timely service.

Responsibilities include presenting maintenance options, providing clear estimates, and maintaining ongoing customer communication to ensure satisfaction and loyalty.

Qualifications

• 2+ years of experience in a Service Advisor role.
• Strong written and verbal communication skills.
• Detail-oriented with strong organizational skills.
• Proven ability to deliver exceptional customer service.

Responsibilities

• Greet customers promptly and professionally at their vehicle to begin the service experience.
• Input customer and vehicle information using CRM or dealership software.
• Conduct a walk-around inspection with the customer and note concerns.
• Explain the benefits of the multi-point inspection.
• Provide accurate service estimates and obtain approvals.
• Maintain regular communication about status and delays.
• Coordinate with parts and technicians to ensure timely service.
• Process repair orders, warranties, and payments.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Tools

CRM software

Wi-Advisor

Dealership software

Job description

Experienced Service Advisor

Join the Winning Team at St. Louis Chrysler Dodge Jeep Ram

St. Louis Chrysler Dodge Jeep Ram is seeking a skilled and customer-focused Service Advisor to become an integral part of our growing Service Department. We pride ourselves on fostering a team-oriented, high-energy workplace where each employee's contribution is valued and rewarded. Our success is driven by dedicated professionals who deliver top-tier service and strive to create outstanding customer experiences every day.

We're looking for someone who thrives in a fast-paced, professional environment and is committed to excellence in every interaction.

Key Responsibilities:

• Greet customers promptly and professionally at their vehicle to begin the service experience

• Install protective floor mats and seat covers to ensure vehicle cleanliness and care

• Accurately gather and input customer and vehicle information using Wi-Advisor or dealership software

• Conduct a detailed walk-around inspection with the customer, noting any visible concerns

• Listen attentively to customer concerns and document service needs clearly in the CRM

• Review and recommend scheduled maintenance services based on vehicle history and manufacturer guidelines

• Clearly explain the benefits of the complimentary multi-point inspection and what it includes

• Communicate effectively with technicians to ensure customer concerns are properly diagnosed

• Provide accurate estimates for recommended services and obtain customer approvals

• Maintain regular communication with customers regarding vehicle status, additional findings, or delays

• Handle service follow-ups, including post-service check-ins to ensure satisfaction

• Coordinate with parts department to ensure timely availability of necessary components

• Process repair orders, warranty claims, and payment transactions efficiently and accurately

• Maintain an organized and clean service write-up area

• Uphold dealership standards for customer service, professionalism, and compliance

• Qualifications:

• Valid Driver’s License

• 2+ years of experience in a Service Advisor role

• Strong written and verbal communication skills

• Proven ability to deliver exceptional customer service

• Detail-oriented with strong organizational skills

• What We Offer:

• Comprehensive union benefits package including:

  • Medical, dental, and vision insurance

  • Pension plan

  • Paid vacations and holidays

  • Employee discounts on vehicles, service, and parts

• Paid factory training and ongoing development opportunities

• positive and supportive workplace culture with a focus on teamwork and professional growth