Automotive Service Advisor

Gainesville Ford; Gainesville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Internal promotion opportunities

Bonus in pay plan

401(k) retirement plan

Full benefits package (disability, 401

Job summary

Parks Ford of Gainesville is seeking an automotive Service Advisor to join our team and learn from experienced professionals. You will initiate service and repair requests, verify warranty coverages, develop estimates, and prepare repair orders while maintaining clear customer communication.

No prior experience is required, and we welcome individuals who are eager to serve customers, learn our systems, and grow within the company. This on-site role offers full benefits and a path to advancement.

Qualifications

• No previous experience required.
• Desire to serve people and provide great customer service.
• Willingness to learn and adapt.
• Ability to use technology and service software.

Responsibilities

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills

Customer service

Technology aptitude

Communication

Learning mindset

Job description

Parks Ford of Gainesville is adding an automotive service advisor

Join our team and start your journey as a Service Advisor by working alongside a seasoned professional. Gain hands-on experience in initiating automotive services and repairs by identifying performance issues and understanding service requests. Learn to verify warranty and service contract coverage, develop accurate estimates, write repair orders, and maintain strong customer relationships and detailed records.

What We Offer:

• Opportunity for internal promotion and career growth with company
• Competitive pay plan - salary and bonus.
• 401(k) retirement plan options
• Full benefits including voluntary short and long term disability, dental, health, vision, medical

Responsibilities

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements

• No previous experience needed.
• A desire to serve people
• Great attitude
• Willingness to learn
• Ability to use technology

Parks of Gainesville is an Equal Opportunity Employer.

We are committed to providing a work environment that is free from discrimination and harassment.

We do not discriminate on the basis of race, color, national origin, gender, gender identity or expression, sexual orientation, age, disability, religion, or any other characteristic protected by law.