Automotive Service Advisor - No Experience Needed, Growth

Gainesville Ford; Gainesville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Internal promotion opportunities

Bonus in pay plan

401(k) retirement plan

Full benefits package (disability, 401

Job summary

Parks Ford of Gainesville is seeking an automotive Service Advisor to join our team and learn from experienced professionals. You will initiate service and repair requests, verify warranty coverages, develop estimates, and prepare repair orders while maintaining clear customer communication.

No prior experience is required, and we welcome individuals who are eager to serve customers, learn our systems, and grow within the company. This on-site role offers full benefits and a path to advancement.

Qualifications

• No previous experience required.
• Desire to serve people and provide great customer service.
• Willingness to learn and adapt.
• Ability to use technology and service software.

Responsibilities

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills

Customer service

Technology aptitude

Communication

Learning mindset

Job description

Parks Ford of Gainesville is seeking an automotive Service Advisor to join our team and learn from experienced professionals. You will initiate service and repair requests, verify warranty coverages, develop estimates, and prepare repair orders while maintaining clear customer communication.

No prior experience is required, and we welcome individuals who are eager to serve customers, learn our systems, and grow within the company. This on-site role offers full benefits and a path to advancement.