Automotive Service Advisor

Bill Currie Ford; Tampa (FL); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401k with employer match

Dental and Vision Insurance

Disability Insurance

Hospitalization Insurance

Employee Assistance Program

Paid Holidays

Paid Vacation

Job summary

Bill Currie Ford in Tampa, FL is seeking a Service Advisor to be the communication hub for service and repair activities, liaising between customers and technicians. The ideal candidate has a high school diploma or GED, automotive training or experience, and a valid driver's license with a clean record.

Responsibilities include scheduling, repair recommendations, and maintaining effective customer expectations in a fast-paced, team environment.

Qualifications

• High school diploma or GED is required.
• One year of dealer-level or large facility experience preferred.
• Broad automotive mechanical/electrical knowledge.
• Neat, clean, and professional appearance with strong communication.
• Unrestricted driver's license and clean driving record.

Responsibilities

• Schedules service for customers in person or on the phone to diagnose problems.
• Makes repair recommendations and manages delivery of repairs while setting expectations.
• Ensures required documentation is complete and compliant with regulations.
• Follows safety policies and attends staff meetings and trainings as required.
• Helps educate/train new staff members.
• Performs other duties as assigned.

Skills

Communication

Customer service

Problem solving

Interpersonal skills

Education

High school diploma or GED

Job description

Job DetailsJob Location: Main Store - Tampa, FL 33614Salary Range: $70,000.00 - $120,000.00 Commission/yearThe Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible. The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service. Ford Certification is a plus.

Responsibilities

• Schedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problems.
• Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, training, and educational classes as required.
• Helps educate/train new staff members.
• Performs other duties as assigned.

Qualifications

• High school diploma or GED required.
• One year of dealer-level or large facility experience preferred.
• Broad scope of automotive mechanical/electrical knowledge
• Neat, clean, and professional appearance
• Pleasant/friendly demeanor and an outgoing personality
• Highly professional and dependable
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Unrestricted driver's license and clean driving record
• Able to drive both automatic and standard transmission vehicles.
• Basic computer and internet skills

Benefits

Excellent Benefits Include:

• Health Insurance with Employer Contribution
• Company Paid Life Insurance
• 401k with Employer Match
• Dental and Vision Insurance
• Short and Long Term Disability Insurance
• Hospitalization Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation