Automotive Service Advisor

Biggers Mazda; Elgin (IL); On-site; USD 40,000 - 95,000; Full time

Benefits offered by this job

FREE Health Insurance

Dental and Medical

401K Plan

Paid Vacation

Paid Holidays

CompetitivePay Structure

Job summary

Biggers Auto Group seeks a Service Advisor to guide customers through the repair experience with a focus on service excellence and sales support. You’ll greet customers, present maintenance options, provide estimates, and update on progress, ensuring a smooth and transparent process.

We offer health insurance, a 401K, paid vacation and holidays, and a competitive pay structure with a yearly range from $40,000 to $95,000. Prior GM or Mazda experience is a plus, Reynolds experience is a plus.

Qualifications

• Energetic and high-energy throughout the workday.
• Outgoing and friendly demeanor, especially with objections.
• Strong customer service and sales track record.
• Excellent interpersonal and verbal communication skills.
• Persuasive, able to overcome objections with persistence and drive.

Responsibilities

• Greet customers as they arrive on the service lane.
• Perform walk-around inspections.
• Provide maintenance needs based on menu and inspection.
• Provide estimates on completion times and prices.
• Keep customers updated on repair progress.
• Perform redelivery upon vehicle completion.

Skills

Energetic personality

Outgoing and friendly

Customer service and sales

Interpersonal communication

Persuasive, objection handling

Strong work ethic

Job description

Here at Biggers Auto Group, we are looking for a Service Advisorto join our privately-owned, local dealership group and set both ourselves and your career up for success. In this position, you are responsible for partnering with the customer through all aspects of the vehicle repair experience.We will provide all the tools, personneland support for success. We will train some one with great customer service skills and a willingness to learn.

Benefits We Offer Our Service Advisors:

• FREE Health Insurance
  • Dental and Medical
• 401K Plan
• Paid Vacation
• Paid Holidays
• CompetitivePay Structure
• Pay Range of 40k to 95k yearly

Responsibilities of our Service Advisors

• Greet customer as theyarrive on the service lane.
• Preform walk around inspection.
• Provide customer with maintenance needs based on menu and inspection.
• Provide estimate on completion times and prices.
• Keep customer updated of repair progress.
• Perform redelivery upon vehicle completion.

Qualifications forour Service Advisors

• Enthusiastic with high energy throughout the workday
• Outgoing and friendly, especially while handling objections
• Quality customer service skills and sales track record
• Strong interpersonal and communications, in-person and over the phone
• Persuasive and able to overcome customer objections during the salesprocessPersistent, competitive and good work ethic
• Focuses on the customer’s needs to enhance dealership and personalsales
• GM or Mazda Experience a Plus
• Reynolds Experience a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.