Automotive Service Advisor

Germain Toyota of Columbus; Columbus (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Comprehensive Insurance

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and内部

Job summary

Germain Toyota of Columbus in Columbus, OH, is seeking an Automotive Service Advisor to own the customer experience in the service lane. You are the first contact for vehicle status, repairs and diagnostics, and you will coordinate with technicians and customers to ensure smooth service.

The ideal candidate has at least 2 years of experience, excellent communication, and a professional, team‑oriented approach.

Qualifications

• Minimum 2 years of automotive service or customer service experience.
• Excellent communication and interpersonal skills.
• Organized, friendly, and professional appearance.
• Able to work with minimal supervision and in a team.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders.
• Act as a liaison between the technician and customer.
• Assist your client through the service process.
• Collaborate with team for loaner availability, proper warranty processing and disclosure.

Skills

Customer service

Communication

Organization

Team collaboration

Professional appearance

Job description

Germain Toyota of Columbus

Automotive Service Advisor

Columbus, OH

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities

• Answer service calls, set and confirm appointments
• Write repair orders
• Act as a liaison between the technician and customer
• Assist your client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications

• At least 2 years of experience
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Germain Offers

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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