Automotive Service Advisor

Germainbmw; Beavercreek (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Savings Plan with Employer Match

Paid Vacation

Competitive Wage Plans

Professional Development

Company Outings

Employee Discounts

Job summary

Germainbmw in Beavercreek, OH is looking for an Automotive Service Advisor to enhance customer experience in the service lane. This role involves managing service appointments, writing repair orders, and facilitating communication between customers and technicians.

The ideal candidate should have at least 2 years of customer service experience, strong communication skills, and a clean driving record. Germain offers comprehensive health insurance, a 401(k) plan, and competitive wages.

Qualifications

• At least 2 years of experience in a customer service role.
• Strong record of positive customer satisfaction results.
• Must have a clean driving record.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders and assist clients through the service process.
• Act as a liaison between the technician and customer.

Skills

Customer satisfaction

Communication skills

Organizational skills

Teamwork

Job description

Automotive Service Advisor

Beavercreek, OH

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As an Automotive Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities

• Answer service calls, set and confirm appointments
• Write repair orders
• Act as a liaison between the technician and customer
• Assist your client through the service process
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications

• At least 2 years of experience
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Germain Offers

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.