Automotive Service Advisor

Germain-Motor-Compan; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Savings Plan

Paid Vacation

Professional Development

Employee Discounts

Job summary

Germain Toyota of Columbus is seeking an Automotive Service Advisor to provide outstanding customer service and act as the first contact for clients regarding vehicle status and repairs.

The ideal candidate will have at least 2 years of experience, strong communication skills, and a clean driving record. Germain offers comprehensive health coverage, a 401(k) plan with company match, and ongoing professional development opportunities.

Qualifications

• At least 2 years of experience in a customer service role.
• Strong record of positive customer satisfaction results.
• Professional appearance and clean driving record.

Responsibilities

• Answer service calls and confirm appointments.
• Write repair orders and act as a liaison between technicians and customers.
• Assist clients through the service process.

Skills

Customer satisfaction

Communication skills

Organizational skills

Team-oriented

Self-motivated

Job description

Germain Toyota of Columbus

Automotive Service Advisor

Columbus, OH

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Advisor, you will own thecustomer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities

• Answerservice calls, set and confirmappointments
• Writerepair orders
• Act as a liaison between the technician and customer
• Assistyour client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications

• At least 2 years ofexperience
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Germain Offers

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.