Automotive Service Advisor

Phil Long Dealerships; Colorado Springs (CO); On-site; USD 45,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Life Insurance

HSA/FSA

Sign-on Bonus

Paid Time Off

Employee Discounts

Job summary

Phil Long Dealerships in Colorado Springs seeks an Automotive Service Advisor who connects customers with the service team, translates concerns into clear repair plans, and keeps visits moving smoothly.

You’ll build repair orders, provide transparent estimates, secure approvals for additional work, and keep customers informed on timing and costs while protecting high satisfaction scores.

Qualifications

• High School Diploma or equivalent.
• 2–4 years of experience in automotive service advisory or related roles.
• Strong communication, basic math, problem-solving, and customer interaction skills.
• CDK experience is a plus.

Responsibilities

• Coordinate appointments and document concerns for technicians.
• Review completed work for accuracy and obtain authorization.
• Provide transparent estimates and secure approvals for additional work.
• Communicate with customers on timing and costs, ensuring satisfaction.
• Assist service marketing efforts and manage service paperwork.

Skills

Strong communication

Basic math

Problem solving

Read/write routine reports

Speak confidently with customers

Education

High School Diploma

Tools

CDK experience

Job description

Your Next Gear

As an Automotive Service Advisor, you’re the high-energy link between customers and the service team—translating concerns into clear repair plans and keeping every visit moving fast and smooth. You’ll build accurate repair orders, provide transparent estimates, secure approvals for additional work, and keep customers informed on timing and costs while protecting top satisfaction scores.

Key responsibilities include coordinating appointments, documenting concerns for technicians, reviewing completed work for accuracy/authorization, helping resolve complaints, supporting service marketing efforts, and ensuring vehicles/keys are handled correctly.

Required Qualifications/skills

• High School Diploma
• 2–4 years of experience required
• Strong communication, basic math, and practical problem-solving skills
• Ability to read/write routine reports and speak confidently with customers
• CDK experience is a plus

Rewards That Roll

• Medical, Dental, and Vision coverage
• 401(k)
• Life Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Competitive salary based on commission and bonuses ($45,000–$150,000); Up to a $5,000.00 Sign On Bonus (see the Service Manager for details)
• Paid Time Off
• Employee Discounts

Full-Throttle Flow

Your morning kicks off by welcoming a steady stream of drivers and setting the tone with confidence and clarity. You’ll move between the drive and your desk—checking service history, confirming details with a quick walk-around or ride-along when needed, and lining up a “promised time” that keeps expectations sharp. Throughout the day, you’ll monitor progress, make the key phone calls when plans shift, and keep paperwork tight so every approval, update, and closing explanation lands clean. By late afternoon, you’re wrapping up final conversations, ensuring vehicles are staged correctly, and sending customers back on the road feeling taken care of—because momentum matters for an Automotive Service Advisor.

Salary: $45000.00 - $150000.00 per year