Automotive Service Advisor

Phil Long Ford LLC; Colorado Springs (CO); On-site; USD 45,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Life Insurance

HSA/FSA

Paid Time Off

Employee Discounts

Sign-on Bonus

Job summary

Phil Long Ford LLC in Colorado Springs is seeking an Automotive Service Advisor to translate customer concerns into clear repair plans and keep visits moving quickly. You’ll create accurate repair orders, provide transparent estimates, and secure approvals while maintaining high satisfaction.

You will guide customers through the service process, monitor progress, and ensure proper handling of vehicles and keys, helping drive service retention and earnings.

Responsibilities

• Coordinate appointments and document concerns for technicians.
• Review completed work for accuracy and authorization.
• Help resolve customer complaints and questions.
• Support service marketing efforts and promotions.
• Ensure vehicles and keys are handled securely and correctly.
• Communicate progress and timing to customers.

Job description

Your Next Gear

As an Automotive Service Advisor, you’re the high-energy link between customers and the service team-translating concerns into clear repair plans and keeping every visit moving fast and smooth. You’ll build accurate repair orders, provide transparent estimates, secure approvals for additional work, and keep customers informed on timing and costs while protecting top satisfaction scores.

Key responsibilities include coordinating appointments, documenting concerns for technicians, reviewing completed work for accuracy/authorization, helping resolve complaints, supporting service marketing efforts, and ensuring vehicles/keys are handled correctly.

Ready to turn great service into great earnings?

Rewards That Roll

• Medical, Dental, and Vision coverage
• 401(k)
• Life Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Competitive salary based on commission and bonuses ($45,000-$150,000); Up to a $5,000.00 Sign On Bonus (see the Service Manager for details)
• Paid Time Off
• Employee Discounts

Full-Throttle Flow

Your morning kicks off by welcoming a steady stream of drivers and setting the tone with confidence and clarity. You'll move between the drive and your desk - checking service history, confirming details with a quick walk-around or ride-along when needed, and lining up a "promised time" that keeps expectations sharp. Throughout the day, you'll monitor progress, make the key phone calls when plans shift, and keep paperwork tight so every approval, update, and closing explanation lands clean. By late afternoon, you're wrapping up final conversations, ensuring vehicles are staged correctly, and sending customers back on the road feeling taken care of - because momentum matters for an Automotive Service Advisor.