Service Writer/Advisor

Thedetroitgarage; Whitmore Lake (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation plans with commissions

Weekly pay

Full-time work without weekends

Generous health, vision, dental, and life insurance

Employee discounts

Paid holidays, sick days, and PTO

Paid training

Job summary

A growing automotive service provider in Whitmore Lake, MI is seeking an exceptional Service Advisor to join their team. Responsibilities include building strong customer relationships, providing excellent service, and consulting on service needs. Ideal candidates will have 1-2 years of automotive experience and a valid driver's license. This full-time role offers competitive compensation, weekly pay, generous benefits, and a convenient Monday-Friday schedule without weekends.

Qualifications

• 1-2 years of experience as an Automotive Service Advisor is required.
• Looking for career-minded individuals willing to grow within the company.
• Must have a valid driver's license.
• Honesty and integrity, with a positive attitude and strong work ethic.
• Team-first mentality.
• Valid driver’s license (REQUIRED).

Responsibilities

• Ensure prompt and courteous service to customers.
• Act as a liaison between technicians and customers.
• Document customer concerns for proper vehicle diagnostics.
• Keep customers informed about service completion times and costs.
• Promote safety and organization standards.

Skills

Customer service skills

Automotive knowledge

Integrity and honesty

Honesty and integrity

Positive attitude

Job description

Description

The Detroit Garage in Whitmore Lake, MI is looking to hire an exceptional Service Advisor to join our winning team! With 10 locations and rapidly expanding, The Detroit Garage provides the highest quality automotive services to its customers and is changing the way people think about auto repair. We believe in providing the highest quality automotive services to our customers and doing things right the first time. If being part of a successful company that treats its employees like family is important to you, then The Detroit Garage is where you should be!

The Service Advisor is responsible for building strong customer relationships, providing excellent customer service, and selling recommended services and repairs. Service Writers will greet and consult customers on their needs, while providing value-added recommendations and education on services that will result in long-term cost-savings.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service either in-person or by phone
• Act as a point of contact between technicians and customers
• Perform a vehicle walk-around and documentation of customer concerns to enable technicians to properly diagnose and service the vehicle
• Keep customers informed on completion times, service expenses, and possible changes
• Follow and promote our high standards of safety, organization, and cleanliness

Benefits

• Competitive compensation plans with commissions
• Weekly pay
• Full-time work with a convenient Monday - Friday workweek ( NO WEEKENDS)
• Generous benefits and perks (health, vision, dental, and life insurance)
• State-of-the-art facilities that are clean and well-maintained
• Employee discounts
• Paid holidays, sick days, and PTO
• Paid training

Qualifications

• Automotive knowledge with at least 1-2 years of working experience as an Automotive Service Advisor-REQUIRED
• Career-minded individuals looking to grow within the company
• Exceptional customer service skills
• Honesty and integrity, with a positive attitude and strong work ethic
• Team-first mentality
• Valid driver\'s license-REQUIRED