Sales Associate

Charlotte Tire Pros; Albion Township (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Performance bonus

Competitive pay

Employee discounts

Job summary

Tire City is seeking a Sales Associate to deliver outstanding customer service while driving tire sales and automotive services. You will communicate options, explain benefits, and help customers select the right products in a fast-paced retail setting.

The role emphasizes creating long-term customer loyalty, handling repair orders, and maintaining a clean, merchandised store. Training and advancement opportunities are available in a supportive team environment.

Qualifications

• High School diploma or comparable vocational training.
• Knowledge of computerized sales and marketing software.
• Experience using automotive repair references to assist customers.

Responsibilities

• Greet customers and assist with tire and service selections.
• Answer phones, schedule appointments, and manage repair orders.
• Explain warranties and pricing to customers; obtain approval before service.
• Review completed repairs with customers and collect payment.

Skills

Customer service

Sales

Retail experience

Product knowledge

Education

High School diploma

Vocational training

Tools

Mitchell Repair

Activant

All-Data

Job description

Benefits

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts

Company Overview

At Tire City we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.

Benefits and Perks

• Excellent Training and Development
• Competitive Compensation
• Friendly Work Environment
• Top Tier Benefits

Job Summary

The Sales Associate is responsible for providing outstanding customer service to customers by selling tires and automotive service, road hazard, recommended services, benefits and product features, creating long-term loyalty bonds with customers; driving sales and profitability of the store, communicating and managing repair orders and maintaining a clean and well merchandised store.

Fast-paced, high volume retail environment with growth and career opportunities.

Responsibilities

• Promptly meets and greets customers
• Answers phone and schedules appointments with customers
• Determines the nature of customer problems; May make road test or visually inspect the vehicle
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Explains warranties, options, pricing, etc. to the customer
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment

Desired Qualifications

• High School graduate or comparable vocational training
• Knowledge of computerized sales and marketing software
• Knowledge of auto/truck tire, lubrication and maintenance issues
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
• 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
• Retail customer service and customer relations experience
• Preferred Experience:
  • 3+ years experience as a Sales Associate in an auto repair store, auto dealership or comparable professional environment
  • Tire Manufacturer Sales Skills certification a plus