Automotive Service Advisor

Scott Clark Honda; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, Dental, Vision, & Life Insurance

401K

Paid Vacation

Ongoing training

Excellent work environment

Job summary

A leading automotive service facility in Charlotte, NC seeks an Automotive Service Advisor. This entry-level position offers the chance for advancement depending on attitude and work ethic. Responsibilities include greeting customers, diagnosing car issues, translating problems to technicians, and managing service records. The ideal candidate will have strong communication skills and a working knowledge of automotive products. Benefits include health insurance, 401K, and paid vacation.

Qualifications

• Experience in diagnosing car issues based on customer descriptions.
• Ability to translate customer needs to workable technician orders.
• Continuously acquire knowledge on newer vehicle functions.

Responsibilities

• Greet customers and provide excellent service.
• Determine and diagnose car issues.
• Translate customer problems to actionable work orders.
• Order necessary parts from suppliers.
• Invoice and collect payment for services rendered.
• Handle customer complaints regarding services.

Skills

Working knowledge of automotive products

Strong communication skills

Exceptional customer service skills

Organizational skills

Basic mathematics skills

Education

Secondary education in automotive field or equivalent work experience

Tools

Reynolds and Reynolds

Job description

Overview

Are you looking for a place to make a career? The automotive business is one of the few businesses left that you can go from an entry level position and advance into ownership. It all depends on your attitude and your work ethic. Our award winning team is looking for the right person to fill the role of Automotive Service Advisor. Scott Clark Honda is a state-of-the-art 54 service stall facility, featuring over 230 years of automotive background in servicing and repairing Honda vehicles. We look forward in meeting you and being part of the team!

Responsibilities

• Greet customers and offer excellent customer service from intake to release of their vehicles
• Determine and diagnose car issues based on customer description and vehicle condition
• Translate customer-reported problems to actionable work orders for technicians to complete
• Order necessary parts from suppliers and double-check that they are delivered to technicians
• Ensure that automotive work provided to customers meets company quality standards
• Invoice and collect payment from customers for services rendered
• Handle and resolve customer complaints regarding services
• Maintain customer records and enter data into computer databases

Qualifications

• Working knowledge and experience of automotive products, repairs and parts
• Secondary education in the automotive field or equivalent work experience
• Strong communication skills and the ability to translate customer needs to workable technician orders
• Basic knowledge of computer programs including word processing and database tools
• Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
• Exceptional customer service skills based on experience
• Continuing education and knowledge acquisition on the function and repair of newer vehicles
• Basic mathematics skills to prepare and process bills and customer payment
• Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
• Reynolds and Reynolds Experience (Optional)

Benefits

• Health, Dental, Vision, & Life Insurance
• 401K
• Direct deposit
• Sundays off
• Paid Vacation
• Ongoing training
• Promote from within
• Excellent work environment
• Great team culture

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Motor Vehicle Manufacturing