Automotive Service Consultant

Scott Clark Honda; Charlotte (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

401(k) plan with company match

Medical, dental, and vision insurance

Paid time-off

Associate discounts on vehicle purchases, parts and service

Job summary

A reputable automotive dealer in Charlotte is seeking an Automotive Service Consultant to join their team. The ideal candidate will have strong customer service skills and a desire to help customers feel valued. This full-time role requires identifying and documenting vehicle services while ensuring a high standard of customer satisfaction. Competitive wages and numerous benefits like 401(k) and health insurance are included.

Qualifications

• Genuine desire for customers to feel valued and cared for.
• Ability to present information clearly to customers and colleagues.
• Must have a valid driver’s license with a clean driving record.

Responsibilities

• Identify, sell, and document service, maintenance, and repair work for customers.
• Participate in required training and meet dealership standards.
• Effectively document service concerns and accurately estimate service order pricing.

Skills

Customer service

Attention to detail

Computer proficiency

Communication skills

Attention to detail

High school diploma

Education

High school diploma or equivalent

Associate’s degree or higher preferred

Tools

Reynolds and Reynolds or other service scheduling software

Job description

Overview

Join to apply for the Automotive Service Consultant role at Scott Clark Honda. Scott Clark Honda has been serving the Southeast as one of the premier Honda dealers in the Carolinas. Our organization is focused on providing an excellent customer experience, a caring work environment, and a competitive and fun atmosphere. We believe our people are our most important asset. We are in need of Service Advisors to help our clients with their vehicle’s maintenance and repair needs. As a Service Advisor, you will be responsible for identifying, selling, and documenting service, maintenance, and repair work for customers while delivering an excellent customer experience. This is a full-time position with regular and predictable attendance required. Scheduled shifts may include evening hours, weekends, and holidays.

Responsibilities

• Customer service responsibilities: Genuine desire for customers to feel valued and cared for throughout their vehicle service; ability to prioritize and manage tasks according to a set process; precise attention to detail; disciplined and self-motivated; computer proficiency.
• Service responsibilities: Participate in required training; ability to present information clearly to customers and colleagues; meet dealership standards for repair and order production; automotive knowledge and experience a plus; maintain Customer Satisfaction scores at or above company standards; effectively document service concerns and advise customers on necessary and suggested services; accurately estimate service order pricing; experience with Reynolds and Reynolds or other service scheduling software a plus; professional appearance and strong communications skills; must have a valid driver’s license with a clean driving record; high school diploma or equivalent (associate’s degree or higher preferred).

Benefits / Foundation for Success

• Competitive wages
• State-of-the-art facilities with the latest equipment
• Opportunities for personal and professional growth
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Paid time-off
• Associate discounts on vehicle purchases, parts and service

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Sales

Industries

• Motor Vehicle Manufacturing