Service Advisor

Fremont Hyundai; Fremont (CA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Vision Discount Program

401K Plan + Match

Paid time off and vacation

Life insurance with AD&D

Growth opportunities

Paid training

Employee vehicle purchase plans

Family owned and operated

Long‑term job security

Employee Assistance Program

Commuter benefit

Health Reimbursement Account

Discounts on products and services

Above‑average industry pay

Job summary

Fremont Hyundai is hiring a Service Advisor to greet customers, explain repair options, and coordinate service with technicians. The role emphasizes customer care, accurate record keeping, and driving sales through upselling services while maintaining a high standard of service in a family-owned dealership environment located in Fremont, CA.

The position offers a base hourly pay of $18.05 plus uncapped commissions and production bonuses, with benefits including medical/dental, 401K match, paid

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer service, including handling complaints and maintaining a positive attitude.
• Problem solving and clear communication with technicians.
• Sales skills including ability to upsell services and products.
• Organizational skills for scheduling and record-keeping.
• Basic automotive knowledge of systems and repair processes.
• Proficiency with scheduling, repair order management, and data entry.

Responsibilities

• Greet customers, listen to concerns, and explain repair options clearly.
• Schedule service appointments and coordinate with technicians to manage service bay flow.
• Identify vehicle issues via customer descriptions, inspections, and test drives and clarify for technicians.
• Prepare detailed repair orders with time/cost estimates and document customer concerns.
• Provide progress updates, explain charges, and address inquiries or concerns.

Skills

Communication

Customer service

Problem solving

Sales skills

Organization

Automotive knowledge

Computer systems

Job description

Fremont Hyundai is under new ownership and is now a proud member of the Dosanjh Family Automotive Retailing Group! We are committed to an environment where the customer is always treated with respect and dignity. Our team is our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business.

We are seeking a highly motivated Service Advisor professional who has a strong desire to perform at a high level, take great care of our customers, and earn an above‑average income.

Pay Scale

• Base hourly compensation of $18.05.
• Commission: Based on the value or amount of closed sales achieved ($0.00 if no sales are made) with no upper limit.
• Production bonus: Based on individual or team performance ranging from $0.00 if baseline benchmarks are not met, also with no fixed upper limit.

Benefits

• Medical & Dental Insurance
• Vision Discount Program
• 401K Plan + Match
• Paid time off and vacation
• Life insurance with AD&D feature
• Growth opportunities
• Paid training
• Employee vehicle purchase plans
• Family owned and operated
• Long‑term job security
• Employee Assistance Program
• Commuter benefit
• Health Reimbursement Account
• Discounts on products and services
• Above‑average industry pay

Sales Benefits

• Base + commission pay structure
• Unique/Competitive Pay Plan
• Paid training

Responsibilities

• Customer Interaction: Greet customers, listen to their concerns, and explain repair options in a clear and understandable manner.
• Appointment Scheduling: Schedule service appointments, coordinate with technicians, and manage the flow of vehicles through the service bay.
• Problem Identification and Diagnosis: Assist in identifying vehicle issues through customer descriptions, visual inspections, and test drives, clarifying issues for technicians.
• Work Order Preparation: Prepare detailed repair orders, including time and cost estimates, and document customer concerns for technicians.
• Customer Communication: Provide updates on repair progress, explain charges clearly, and address customer inquiries or concerns.
• Upselling and Sales: Recommend additional services or products when appropriate, contributing to overall sales and revenue.
• Customer Satisfaction: Ensure customer satisfaction with the service provided, handle complaints and seek resolutions.
• Record Keeping: Maintain accurate customer records and enter data into computer databases.
• Teamwork: Collaborate with technicians and other service personnel to ensure efficient and effective service delivery.

Skills and Qualifications

• Excellent communication skills—verbal and written, with the ability to explain technical concepts clearly.
• Strong customer service skills, including handling complaints and maintaining a positive attitude.
• Problem‑solving ability, including identifying and resolving customer issues and communicating effectively with technicians.
• Sales skills, including the ability to up‑sell additional services and products.
• Organizational skills, including managing multiple tasks, scheduling appointments, and keeping records organized.
• Basic knowledge of automotive technology—understanding automotive systems and repair processes.
• Proficiency with computer systems and software, including scheduling, repair order management, and record‑keeping.

Qualifications

• Previous Service Advisor experience required.
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time‑management skills.
• Fantastic communication skills with customers.
• Professional, well‑groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team oriented and self‑motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.