Automotive Service Advisor

Principle Automotive; Castroville (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

PTO

401(k) plan

Medical, dental, vision, life, and AD/

Disability insurance

Tuition reimbursement

Professional development

Employee discounts

Company events

Sunday closed

Job summary

Principle CDJR - Castroville is hiring an Automotive Service Advisor. Principle Automotive values people and relationships, offering growth and a long-term career within a supportive, inclusive environment.

The role emphasizes delivering exceptional customer service, obtaining vehicle information, reporting symptoms, and preparing accurate estimates while maintaining clear communication with guests. We seek motivated individuals with automotive knowledge and a customer-first mindset.

Qualifications

• Minimum of 1 year in service department.
• Experience as a service advisor or related role is preferred.
• Ability to identify vehicle problems quickly and communicate effectively.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Clearly report vehicle symptoms as described by the customer.
• Prepare accurate labor and parts cost estimates.
• Monitor progress of each vehicle and update customers.
• Explain completed work and charges to customers.

Skills

Customer service

Communication

Automotive knowledge

Problem solving

Computer skills

Team oriented

Education

High school diploma or equivalent

Job description

Automotive Service Advisor

Principle CDJR - Castroville

Principle CDJR - Castroville is hiring!

At Principle Automotive, our Purpose is simple: Helping people move through life in a meaningful way. We believe automotive retail is ultimately about people and relationships, not just vehicles. Our Niche is providing exceptional service as a trusted and caring friend, and that commitment shapes how we care for our guests, our communities, and one another. We are DRIVEN by our Values - Dedicated, Results-Oriented, Innovative, Values-Centered, Enthusiastic, and Nurturing. We invest in great people, encourage new ideas, recognize meaningful results, and create opportunities for associates to learn, grow, and build lasting careers. If you're looking for a place where you can make an impact, be challenged to grow, and be part of a team committed to doing things differently, Principle Automotive is a place to build your future.

Why Join Principle Automotive?

• Paid Time Off: PTO, holidays, jury duty, and maternity leave
• Retirement & Savings: Traditional 401(k), Roth IRA, and Christmas savings program with discretionary matching
• Insurance & Wellness: Medical, dental, vision, life, disability, accident, critical illness, and hospital insurance
• Employee Support: Free Employee Assistance Program (EAP), global emergency travel services, and online will preparation
• Education & Growth: Tuition reimbursement, continuing education, and professional development
• Exclusive Discounts: Vehicle purchases, service, parts, and body shop services
• Company Events: Holiday parties and performance events
• Work-Life Balance: Closed on Sundays

What You'll Do

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

What We're Looking For

• Previous experience at a dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Principle Automotive is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and associates without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Principle Automotive is committed to fostering a workplace built on respect, inclusion, and our DRIVEN Values.