Service Advisor (Memphis)

Principle Auto; Memphis (TN); On-site; USD 67,000 - 89,000; Full time

Benefits offered by this job

Paid training

Medical, Dental, Vision Insurance

Life and Disability Insurance

401(k) Retirement Plan

Paid Holidays

Discounts on new and used vehicles

Discounts on parts and services

Job summary

Principle Auto in Memphis is seeking a Service Advisor to join our busy dealership. You will be the liaison between customers and technicians, document service concerns, write repair orders and guide vehicles through the service process.

Requirements include 1+ year auto service or sales experience, English proficiency, a clean driving record, and the ability to work with the public. We offer paid training, comprehensive benefits, a 401(k), and opportunities for growth within a company that

Qualifications

• Experience in auto service or sales is required.
• Must be proficient in English.
• Professional personal appearance.
• Clean driving record and valid driver license.
• Clear the criminal background and pre-employment drug screen.

Responsibilities

• Greet service customers enthusiastically.
• Document service concerns accurately.
• Identify performance problems and service requests.
• Coordinate with technicians to address service concerns.
• Communicate with customers throughout the service process.
• Meet and exceed service goals set by management.
• Exceed the customer's expectations for overall experience.

Skills

Customer service

Public interaction

English proficiency

Driver's license

Job description

• Location 7370 Winchester Rd,Memphis, TN, 38125,United States

Description

Average Earning Potential is 6,000K to 8,000K a month

Who You Are

Principle Automotive is seeking an exceptional Service Advisorto join our rapidly growing dealership. You are a self-starter, who enjoys solving problems and managing many different projects at once. You understand the value of procedures, and yet you know when to think outside of the box. You are known for your insights and high integrity, your team relies on you to manage many projects that are your customer’s vehicles, to deliver the vehicles back to the customer on time. You are constantly growing and learning and expanding your knowledge. You value the opportunity to provide exceptional service ensuring your customers are safe in their vehicles. You maintain a strong level of enthusiasm, positivity and productivity with other associates throughout the dealership.

What We Offer

• Air-Conditioned and Heated state-of-the-art shop with lots of work available!
• Continuouspaid trainingto enhance your skill set.
• Highly productive shop - lots of customers and growing fast.
• Growth opportunities with a company that believes in growing and investing in its people.
• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• 401(k) Retirement Plan.
• Paid Holidays and vacation days
• Discounts on new and used vehicle purchases.
• Discounts on parts and services.

Who We Are

Our Mission: We Live to Provide Exceptional Care.

Our Purpose: Helping People Live a Better Life

Simply put, we desire to change the automotive industry. We are in the business of building relationships and we want to ensure that we are there for our guests throughout their journey. We do this by hiring the Greatest People that foster our unique culture of giving exceptional care for our guests. Our culture is found in our values.

Our Values Are Our G-U-I-D-E

• Great People- We hire people with heart. We care about each other, so caring for the customer comes naturally.
• Unparalleled Service- We understand everyone defines great service differently and we aim to meet our guest needs individually and with complete focus.
• Integrity- We never allow pressure to influence our guidance to guests or fellow associates. We are accountable to each other to do what is right.
• Defining Excellence- We desire to be the best, changing constantly to the next environment. We have a burning need to learn and be a leader in our industry.
• Enthusiasm- We aim to have fun every day. If it's not fun, we find a way to make it so. We are energetic, and our energy draws people to us.

Requirements

Job Summary: The Service Advisoris a front line associate who is a liaison between the customer and the technician. They assist the customer with taking care of their vehicle, writing the repair order, facilitating the servicing and walking the customer's vehicle through the entire service process.

Responsibilities of the Service Advisor:

• Enthusiastically greet the service customers upon arrival.
• Effectively document service concerns.
• Ability to initiate automotive service and repairs by ascertaining performance problems and service requests.
• Coordinate with Certified Technicians to address service concerns.
• Communicate with customers throughout the service process.
• Must meet and exceed service goals set by management.
• Exceed the customer’s expectations as to the overall experience.

Qualifications of the Service Advisor:

• OEM experience preferred not required.
• 1+ years auto service or sales experience required.
• Must be proficient in English.
• Professional personal appearance.
• Ability to work comfortably with the public.
• Clean driving record and a valid driver license.
• Clear the criminal background and pre-employment drug screen

Summary

About Our People

We recruit and hire the top talent in the industry. We invest in our people through dozens of training programs offered internally and externally. Principle Auto understands the importance of taking care of its associates and maintaining the unique culture that fosters exceptional care for our guests.

Principle Automotive maintains a strong policy of equal opportunities for all associates and applicants of employment. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship as well as other classifications protected by applicable federal, state or local laws. EOE