Automotive Service Advisor

Basil Management Company; Buffalo (NY); Sur place; USD 50 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k)

Paid time off

Employee discounts

Résumé du poste

Basil Family Dealerships in Buffalo, NY, is seeking a motivated Service Advisor who thrives in a fast-paced environment and excels at turning conversations into loyal customers.

You will work with technicians, deliver accurate estimates, and help customers choose maintenance options while delivering an exceptional service experience. Basil offers competitive pay, training and career growth, and a comprehensive benefits package.

Qualifications

• Previous experience as a Service Advisor in a dealership or automotive customer service role.
• Strong understanding of automotive repair processes and service procedures.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• A valid driver’s license with a clean driving record.

Responsabilités

• Greet customers and determine the nature of the service required.
• Advise customers on vehicle maintenance and repair options.
• Provide accurate estimates and ensure timely updates on repair progress.
• Work closely with technicians to ensure repairs are completed correctly and in a timely manner.
• Maintain a high level of customer satisfaction by addressing concerns and managing expectations.
• Process customer transactions, including service charges, payments, and warranties.
• Keep detailed records of customer interactions, services performed, and follow-ups.
• Stay current on product knowledge and automotive trends.
• Ensure that all service work is performed in accordance with dealership standards.

Connaissances

Customer service

Communication

Problem solving

Teamwork

Description du poste

• Base Pay $50,000.00 - $100,000.00 / Year
• Employee Type Full Time

Be the voice our customers trust—and the reason they come back.

Basil Family Dealerships is looking for a motivated, customer-focused Service Advisor who thrives in a fast-paced environment and takes pride in delivering an exceptional service experience. If you’re great with people, sharp on details, and ready to grow with a respected automotive group, we want to meet you.

Job Title: Service Advisor

Location: Basil Family Dealerships- multiple locations Buffalo, NY

Job Type: Full-Time

Salary: Competitive salary range of $50,000-$100,000 (based on experience)

Benefits: Health insurance, 401(k), paid time off, employee discounts, and more!

What you'll do:

Greet customers and determine the nature of the service required.

Advise customers on vehicle maintenance and repair options.

Provide accurate estimates and ensure timely updates on repair progress.

Work closely with technicians to ensure repairs are completed correctly and in a timely manner.

Maintain a high level of customer satisfaction by addressing concerns and managing expectations.

Process customer transactions, including service charges, payments, and warranties.

Keep detailed records of customer interactions, services performed, and follow-ups.

Stay current on product knowledge and automotive trends.

Ensure that all service work is performed in accordance with dealership standards.

Requirements

What we're looking for:

Previous experience as a Service Advisor in a dealership or in a similar automotive customer service role.

Strong understanding of automotive repair processes and service procedures.

Excellent communication and interpersonal skills.

Ability to manage multiple tasks in a fast-paced environment.

Strong problem-solving skills and a customer-first mindset.

A valid driver’s license with a clean driving record.

Knowledge of automotive industry tools and equipment.

Ability to work independently and as part of a team.

Summary

Competitive pay with performance incentives

Training and career growth within the Basil Family of Dealerships

Supportive team culture and professional work environment

Employee benefits package (medical, dental, vision, PTO, and more)

If you’re ready to turn great conversations into great careers, Basil Family Dealershipsis ready for you—drive your future forward with us.