Customer-First Service Advisor | Growth & Benefits

Basil Management Company; Buffalo (NY); Vor Ort; USD 50.000 - 100.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k)

Paid time off

Employee discounts

Zusammenfassung

Basil Family Dealerships in Buffalo, NY, is seeking a motivated Service Advisor who thrives in a fast-paced environment and excels at turning conversations into loyal customers.

You will work with technicians, deliver accurate estimates, and help customers choose maintenance options while delivering an exceptional service experience. Basil offers competitive pay, training and career growth, and a comprehensive benefits package.

Qualifikationen

• Previous experience as a Service Advisor in a dealership or automotive customer service role.
• Strong understanding of automotive repair processes and service procedures.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• A valid driver’s license with a clean driving record.

Aufgaben

• Greet customers and determine the nature of the service required.
• Advise customers on vehicle maintenance and repair options.
• Provide accurate estimates and ensure timely updates on repair progress.
• Work closely with technicians to ensure repairs are completed correctly and in a timely manner.
• Maintain a high level of customer satisfaction by addressing concerns and managing expectations.
• Process customer transactions, including service charges, payments, and warranties.
• Keep detailed records of customer interactions, services performed, and follow-ups.
• Stay current on product knowledge and automotive trends.
• Ensure that all service work is performed in accordance with dealership standards.

Kenntnisse

Customer service

Communication

Problem solving

Teamwork

Jobbeschreibung

Basil Family Dealerships in Buffalo, NY, is seeking a motivated Service Advisor who thrives in a fast-paced environment and excels at turning conversations into loyal customers.

You will work with technicians, deliver accurate estimates, and help customers choose maintenance options while delivering an exceptional service experience. Basil offers competitive pay, training and career growth, and a comprehensive benefits package.