Automotive Service Advisor

Hustoncars; Avon Park (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive company in Avon Park, FL, is seeking a Service Advisor to ensure customer satisfaction and manage service operations. The ideal candidate will have experience in the automotive industry and strong communication skills. This role offers growth opportunities and various benefits, including medical and dental coverage.

Benefits

Medical and Dental

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase and lease plans

Discounts on parts and service repairs

Qualifications

• Minimum 1 year experience as a Service Advisor in a dealership or independent repair shop.
• At least 5 years in the automotive industry.

Responsibilities

• Manage the flow of the Service Lanes, ensuring prompt and courteous service.
• Assist customers with automotive and product knowledge via phone, email, text, or in person.
• Distribute work efficiently among technicians.

Skills

Customer Service

Communication

Time Management

Education

High School Diploma

Job description

Huston Automotive is seeking experienced, professional, energetic, and high-performance individuals to join our fast-paced Service Department in Avon Park, FL.

As a Service Advisor, you are responsible for our customers’ complete satisfaction and overall experience. You will be the first point of contact, well-versed in maintenance, service repairs, automotive products, and customer service.

Starting with a professional greeting, following a consistent service process, and ensuring clear communication, Service Advisors are automotive professionals who enjoy helping clients and colleagues in a team environment.

What We Offer

• Medical and Dental
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase and lease plans
• Discounts on parts and service repairs

Responsibilities

• Manage the flow of the Service Lanes, ensuring prompt and courteous service for all customers.
• Own the customer's service experience by following a proven process and leaving a positive impression.
• Assist customers with automotive and product knowledge via phone, email, text, or in person, ensuring proper handling.
• Present diagnostics, repairs, and maintenance recommendations to promote reliable driving.
• Distribute work efficiently among technicians.

Qualifications

• Minimum 1 year experience as a Service Advisor in a dealership or independent repair shop; GM dealership experience preferred.
• Organized, professional, and friendly demeanor for customer interactions.
• Ability to manage and exceed customer expectations.
• Strong time management skills.
• Effective communication and relationship-building skills.
• Professional appearance.
• At least 7 years in customer service, retail sales, or hospitality.
• At least 5 years in the automotive industry.
• Clean driving record.
• Willingness to undergo background check and drug screening.