Auto Mechanic, Service Manager or Service Technician - French speaking only

Ally; Louisiana; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Mechanical Claims Specialist who is passionate about the automotive world. This role offers the opportunity to leverage your automotive knowledge and bilingual skills to assist customers and dealers across North America. You will be responsible for managing claims, ensuring customer satisfaction, and providing technical support without the need for manual labor. With a competitive pay structure and a robust benefits package, this position is ideal for those looking to make a meaningful impact in the automotive insurance sector while enjoying a flexible work-from-home environment.

Benefits

401K plan with matching contributions

Tuition reimbursement

Health insurance

Paid time off

Employee assistance programs

Wellness programs

Signing bonuses

Travel allowances

Qualifications

• 2+ years experience in automotive repair industry preferred.
• Ability to pass a mechanical skills test during the hiring process.

Responsibilities

• Assist French-speaking customers with claims and policy administration.
• Collaborate with dealers and repair facilities to resolve claims.

Skills

Fluent in French

Mechanical skills

Automotive repair experience

Communication skills

Problem-solving skills

Basic computer skills

Education

High school diploma or GED

Automotive technical degree/certification

Job description

Location : Work from home (WFH) anywhere in the United States (U.S.) or Canada (CA).

Pay : This position offers a fixed pay rate of $26.50/hr USD plus a 5% annual bonus.

• Must be bilingual in French.

Are you an auto mechanic, dealership service manager, service technician, recent graduate with auto mechanics education, or someone passionate about all things automotive? The Mechanical Claims Specialist (MCS) role at Ally is ideal for those who love cars but want to avoid manual labor and retail hours. The MCS collaborates with selling dealers, repair facilities, retail customers, and financial institutions to provide support, policy assistance, and technical claim support on vehicle service contracts and other insurance programs such as GAP, Tire & Wheel, etc.

The Work Itself

• Utilize your French language skills to assist French-speaking customers across North America.
• Apply your automotive technical knowledge to help dealers and repair facilities file claims through systematic listening and probing.
• Respond to inbound calls and written inquiries from customers, dealers, repair facilities, and financial institutions regarding policy administration and claims.
• Aim for complete customer satisfaction when managing contract and claim issues.
• Research existing case information via manuals, databases, or contacts.

The Skills You Bring

• Fluent in French.
• Ability to pass a mechanical skills test.
• At least 2 years of experience in the automotive repair industry; ideal candidates include auto mechanics, dealership service or parts personnel, service technicians, auto retail employees, or recent graduates with automotive technical degrees/certifications.
• Strong mechanical background with effective communication skills to liaise with repair facilities and provide excellent service.
• Problem-solving skills with the ability to negotiate and make quick decisions amidst conflicting priorities.
• Basic computer skills and familiarity with technical platforms; must pass a virtual mechanical test during the interview process.
• High school diploma or GED required.

How We'll Support You

Ally offers a competitive compensation package with base pay, performance incentives, and bonuses. Our Total Rewards program includes:

• Time Off: 11 paid holidays, 20 paid days off, and 8 hours of volunteer time annually (prorated based on start date).
• Retirement & Savings: 401K plan with matching contributions, student loan repayment assistance, 529 educational savings, tuition reimbursement, stock purchase plan, and financial coaching.
• Health & Well-being: Medical, dental, vision insurance, life insurance, disability coverage, Health Savings Account, FSA, critical illness, accident, hospital indemnity insurance, and wellness programs.
• Family Support: Adoption, surrogacy, fertility assistance, paid parental and caregiver leave, dependent care FSA, and childcare discounts.
• Work-Life Balance: Employee assistance programs, wellness discounts, and other benefits.
• Additional Benefits: Travel allowances, relocation assistance, signing bonuses, and equity options depending on the role.