Automotive Service Advisor

Lithia Driveway; Wesley Chapel (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to enhance customer satisfaction. In this role, you'll initiate automotive services, communicate effectively between customers and technicians, and ensure that service needs are met. This position offers a chance to be part of a team focused on earning customers for life, while providing exemplary service and support. With competitive pay and best-in-class benefits, this opportunity is perfect for those passionate about the automotive industry and customer service.

Benefits

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Wellness Programs

Vehicle Purchase Discounts

Qualifications

• Previous Service Advisor experience preferred.
• Basic mechanical understanding of an automobile.

Responsibilities

• Initiate automotive services and repairs by ascertaining vehicle performance problems.
• Serve as the communicator between the customer and technician.

Skills

Customer Service

Automotive Knowledge

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

Dealership:

L0394 Hyundai of Wesley Chapel

Hyundai of Wesley Chapel

Helping satisfied customers drive away with a smile on their face is what we do -join a team focused on earning customers for life!

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed ofservice specials, completion times and service expenses.

Qualifications:

• Previous Service Advisor experience, preferred.
• Prior experience as an automotive technician a plus.
• A team player who is focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.

• Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.