Automotive Service Advisor

Lithia Motors, Inc; Wesley Chapel (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Automotive Service Advisor, where your expertise will help customers drive away satisfied. In this role, you will be the vital link between customers and technicians, ensuring all service needs are met with excellence. With a focus on exceptional customer service and a supportive team environment, you will thrive in a position that values your contributions. The company offers competitive pay and a comprehensive benefits package, including medical plans, paid holidays, and a 401(k) retirement plan. Drive your career forward with endless possibilities in the automotive industry.

Benefits

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Qualifications

• Previous experience as a Service Advisor preferred.
• Basic mechanical understanding of automobiles required.

Responsibilities

• Initiate automotive services and repairs by understanding vehicle performance.
• Serve as a liaison between customers and technicians.

Skills

Customer Service

Automotive Knowledge

Communication

Basic Mechanical Understanding

Education

High School Graduate or Equivalent

Job description

Automotive Service Advisor page is loaded

Automotive Service Advisor

Apply locations Wesley Chapel Hyundai, Wesley Chapel, FL 33544 time type Full time posted on Posted 3 Days Ago job requisition id R86430

Dealership:

L0394 Hyundai of Wesley Chapel

Hyundai of Wesley Chapel

Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed ofservice specials, completion times and service expenses.

Qualifications:

• Previous Service Advisor experience, preferred.
• Prior experience as an automotive technician a plus.
• A team player who is focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.

• Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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About Us

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!