Automotive Scheduling Pro — Outbound Account Executive

INFINITY; Cedar Rapids (IA); On-site; USD 16,000 - 23,000; Full time

Job summary

INFINITY in Cedar Rapids is seeking an Account Executive to handle outbound appointment setting and customer interactions with empathy and professionalism. You will use your problem-solving skills and tech proficiency to create a seamless experience for every customer.

The role requires a strong communicator, comfort with fast-paced environments, and a commitment to accuracy. Prior customer service or dispatch experience is valued, with high school diploma or equivalent preferred.

Qualifications

• Drive to be the best in everything you do.
• Excellent communication and active listening.
• Ability to build trust and rapport quickly over the phone.
• Openness to feedback and coaching.
• Strong computer and multitasking skills.
• Detail-oriented with a focus on accuracy and follow-through.
• Thrives in a high-energy, fast-paced environment.
• High School Diploma or equivalent preferred.
• Previous customer service, dispatch, or technical support experience required.

Responsibilities

• Make outbound calls to schedule appointments.
• Use provided scripts as a guide while tailoring conversations to customer needs.
• Support customers with service reminders, maintenance updates, and tailored solutions.
• Build genuine connections while delivering a positive customer experience.
• Document interactions with accuracy and efficiency.
• Jump in with flexibility to support additional projects as needed.

Skills

Communication

Active listening

Multitasking

Detail-oriented

Tech proficiency

Education

High School Diploma or equivalent

Job description

INFINITY in Cedar Rapids is seeking an Account Executive to handle outbound appointment setting and customer interactions with empathy and professionalism. You will use your problem-solving skills and tech proficiency to create a seamless experience for every customer.

The role requires a strong communicator, comfort with fast-paced environments, and a commitment to accuracy. Prior customer service or dispatch experience is valued, with high school diploma or equivalent preferred.