Outbound Account Executive — Customer Experience Pro

INFINITY; Lindale Manor (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

INFINITY is seeking a compassionate Account Executive to join our outbound customer service team in Lindale Manor, IA. You will handle outbound appointment setting and customer interactions with empathy and professionalism, using problem-solving skills to create a seamless experience for each customer.

You will make outbound calls, tailor conversations to customer needs, and document interactions accurately while supporting additional projects as needed in a high-energy setting.

Qualifications

• Excellent communication and active listening skills.
• Ability to build trust and rapport quickly over the phone.
• Openness to feedback and coaching.
• Strong computer and multitasking skills.
• Detail-oriented with a focus on accuracy and follow-through.
• Thrives in a high-energy, fast-paced environment.
• Previous customer service, dispatch, or technical support experience required.

Responsibilities

• Make outbound calls to schedule appointments with current and prospective customers.
• Use provided scripts as a guide while tailoring conversations to customer needs.
• Support customers with service reminders, maintenance updates, and tailored solutions.
• Build genuine connections while delivering a positive customer experience.
• Document interactions with accuracy and efficiency.
• Jump in with flexibility to support additional projects as needed.

Skills

Communication

Active listening

Rapport building

Multitasking

Attention to detail

Adaptability

Fast-paced environment

Customer service experience

Education

High School Diploma or equivalent

Job description

INFINITY is seeking a compassionate Account Executive to join our outbound customer service team in Lindale Manor, IA. You will handle outbound appointment setting and customer interactions with empathy and professionalism, using problem-solving skills to create a seamless experience for each customer.

You will make outbound calls, tailor conversations to customer needs, and document interactions accurately while supporting additional projects as needed in a high-energy setting.