Account Executive - Automotive Scheduling

INFINITY; Cedar Rapids (IA); In loco; USD 16.000 - 23.000; Tempo pieno

Descrizione del lavoro

INFINITY in Cedar Rapids is seeking an Account Executive to handle outbound appointment setting and customer interactions with empathy and professionalism. You will use your problem-solving skills and tech proficiency to create a seamless experience for every customer.

The role requires a strong communicator, comfort with fast-paced environments, and a commitment to accuracy. Prior customer service or dispatch experience is valued, with high school diploma or equivalent preferred.

Competenze

• Drive to be the best in everything you do.
• Excellent communication and active listening.
• Ability to build trust and rapport quickly over the phone.
• Openness to feedback and coaching.
• Strong computer and multitasking skills.
• Detail-oriented with a focus on accuracy and follow-through.
• Thrives in a high-energy, fast-paced environment.
• High School Diploma or equivalent preferred.
• Previous customer service, dispatch, or technical support experience required.

Mansioni

• Make outbound calls to schedule appointments.
• Use provided scripts as a guide while tailoring conversations to customer needs.
• Support customers with service reminders, maintenance updates, and tailored solutions.
• Build genuine connections while delivering a positive customer experience.
• Document interactions with accuracy and efficiency.
• Jump in with flexibility to support additional projects as needed.

Conoscenze

Communication

Active listening

Multitasking

Detail-oriented

Tech proficiency

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Account Executive - Automotive Scheduling

About this position

Description:

Role Overview: We’re looking for a compassionate, adaptable, and detail-oriented Account Executive (AE) to join our outbound customer service team. If you’re a strong communicator who thrives in a fast-paced environment and loves helping people, this is your chance to make an impact every day. As an AE, you’ll handle outbound appointment setting and customer interactions with empathy and professionalism, using your problem-solving skills and technical proficiency to create a seamless experience for every customer.

• Make outbound calls to schedule appointments with current and prospective customers.
• Use provided scripts as a guide while tailoring each conversation to customer needs.
• Support customers with service reminders, maintenance updates, and tailored solutions.
• Build genuine connections while delivering a positive customer experience.
• Document interactions with accuracy and efficiency.
• Jump in with flexibility to support additional projects as needed

Requirements:

Ideal Candidate & Qualifications:

• A drive to be the best in everything you do
• Excellent communication & active listening skills
• Ability to build trust and rapport quickly over the phone
• Openness to feedback and coaching
• Strong computer and multitasking skills
• Detail-oriented with a focus on accuracy and follow-through
• Thrives in a high-energy, fast-paced environment
• High School Diploma or equivalent preferred.
• Previous customer service, dispatch, or technical support experience required

Supervisory Duties:

• None

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.

Salary Information

$14 - $14Hourly Wage