Account Executive - Automotive Scheduling

Momentum Project Management; Cedar Rapids (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Momentum Project Management in Cedar Rapids seeks an Account Executive to join our outbound customer service team. You will handle appointment setting and customer interactions with empathy and professionalism, using strong communication to create smooth experiences.

You’ll follow scripts as a guide, tailor conversations to customer needs, document interactions accurately, and stay flexible to support additional projects in a fast-paced environment.

Qualifications

• Excellent communication and active listening skills.
• Ability to build trust and rapport quickly over the phone.
• Openness to feedback and coaching.
• Strong computer and multitasking skills.
• Detail-oriented with a focus on accuracy and follow-through.

Responsibilities

• Make outbound calls to schedule appointments with current and prospective customers.
• Use provided scripts as a guide while tailoring conversations to customer needs.
• Support customers with service reminders, maintenance updates, and tailored solutions.
• Build genuine connections while delivering a positive customer experience.
• Document interactions with accuracy and efficiency.
• Jump in with flexibility to support additional projects as needed.

Skills

Excellent communication

Active listening

Rapport building

Open to feedback

Multitasking

Detail-oriented

High-energy

Computer skills

Education

High School Diploma or equivalent

Job description

Role Overview

We’re looking for a compassionate, adaptable, and detail-oriented Account Executive (AE) to join our outbound customer service team. If you’re a strong communicator who thrives in a fast-paced environment and loves helping people, this is your chance to make an impact every day. As an AE, you’ll handle outbound appointment setting and customer interactions with empathy and professionalism, using your problem-solving skills and technical proficiency to create a seamless experience for every customer.

• Make outbound calls to schedule appointments with current and prospective customers.
• Use provided scripts as a guide while tailoring each conversation to customer needs.
• Support customers with service reminders, maintenance updates, and tailored solutions.
• Build genuine connections while delivering a positive customer experience.
• Document interactions with accuracy and efficiency.
• Jump in with flexibility to support additional projects as needed

Description

Role Overview

We’re looking for a compassionate, adaptable, and detail-oriented Account Executive (AE) to join our outbound customer service team. If you’re a strong communicator who thrives in a fast-paced environment and loves helping people, this is your chance to make an impact every day. As an AE, you’ll handle outbound appointment setting and customer interactions with empathy and professionalism, using your problem-solving skills and technical proficiency to create a seamless experience for every customer.

• Make outbound calls to schedule appointments with current and prospective customers.
• Use provided scripts as a guide while tailoring each conversation to customer needs.
• Support customers with service reminders, maintenance updates, and tailored solutions.
• Build genuine connections while delivering a positive customer experience.
• Document interactions with accuracy and efficiency.
• Jump in with flexibility to support additional projects as needed

Requirements

Ideal Candidate & Qualifications

• A drive to be the best in everything you do
• Excellent communication & active listening skills
• Ability to build trust and rapport quickly over the phone
• Openness to feedback and coaching
• Strong computer and multitasking skills
• Detail-oriented with a focus on accuracy and follow-through
• Thrives in a high-energy, fast-paced environment
• High School Diploma or equivalent preferred.
• Previous customer service, dispatch, or technical support experience required

Supervisory Duties

• None

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.