Automotive Sales & Service Advisor – Grow Your Career

Sun Devil Auto; Glendale (AZ); Sur place; USD 48 000 - 85 000; Plein temps

Avantages offerts par ce poste

Competitive pay with bonus/commission

Paid training

Medical, dental, and vision

Paid time off

Career advancement opportunities

Résumé du poste

Sun Devil Auto in Glendale, AZ is seeking a Sales & Service Advisor to greet customers, assess vehicle needs, and guide them to the right services. You’ll build trust, review vehicle history, and explain options from maintenance to financing, while coordinating with technicians and store leadership.

The role offers paid training, competitive pay with bonus opportunities, and a clear path for advancement toward store leadership. A flexible schedule including weekends is required.

Qualifications

• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
• Ability to manage competing priorities from customers, technicians, and store leadership in a fast-paced environment.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be 18 years of age or older.

Responsabilités

• Greet customers in person and by phone, listen to their needs, and build trust from the first hello.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend the right products and services.
• Clearly explain maintenance, repair, tire, warranty, and financing options so customers can make confident decisions.
• Build accurate estimates, work orders, and invoices in the point-of-sale system.
• Keep customers updated on service status, timing, and cost throughout the day.
• Partner with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow proper checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to ensure satisfaction and encourage return visits.
• Help keep the store clean, safe, and customer-ready, and follow all safety procedures and required PPE.
• Work a flexible schedule, including weekends as needed, and uphold Sun Auto's core values and company policies.

Connaissances

Customer focus

Sales conversations

Organized

Communication

Active listening

POS systems

Digital Vehicle Inspection tools

Scheduling tools

Explain service options

Multi-priority management

Flexibility (weekends)

18+ years old

Formation

High school diploma or equivalent

Outils

POS systems

DVIR tools

Scheduling tools

Description du poste

Sun Devil Auto in Glendale, AZ is seeking a Sales & Service Advisor to greet customers, assess vehicle needs, and guide them to the right services. You’ll build trust, review vehicle history, and explain options from maintenance to financing, while coordinating with technicians and store leadership.

The role offers paid training, competitive pay with bonus opportunities, and a clear path for advancement toward store leadership. A flexible schedule including weekends is required.