Automotive Sales BDC Specialist: Appointments

Paycom - ATS; Tacoma (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plan

Paid Holidays & PTO

Short Term Disability

401(k) Retirement Plan w/match

Life Insurance Plan

Ongoing training and growth

Job summary

Bruce Titus Automotive Group is seeking an experienced service support specialist in Tacoma to handle customer calls, schedule appointments, and manage communications with customers. You will support the sales team, verify vehicle availability, and keep the customer area organized

The role emphasizes responsive communication, multitasking in a fast-paced environment, and delivering an extraordinary visit for every customer.

Qualifications

• Education and/or Experience: High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Language Skills: Ability to read and interpret documents, write routine reports and speak effectively to customers.
• Mathematical Skills: Basic arithmetic for discounts, percentages and calculations.

Responsibilities

• Answer incoming service calls and schedule sales appointments or take messages.
• Check department voicemails and respond to customers.
• Monitor texting platform and respond to customers.
• Call/text customers to schedule appointments.
• Prepare for next days appointments and verify vehicle availability.
• Assist sales team when possible.
• Direct customers to the correct department and notify team members when needed.
• Maintain clean and orderly customer areas and handle refreshments as needed.

Skills

Verbal communication

Reading & writing

Customer interaction

Education

High school diploma or GED

Job description

Bruce Titus Automotive Group is seeking an experienced service support specialist in Tacoma to handle customer calls, schedule appointments, and manage communications with customers. You will support the sales team, verify vehicle availability, and keep the customer area organized

The role emphasizes responsive communication, multitasking in a fast-paced environment, and delivering an extraordinary visit for every customer.