Automotive Service BDC

Paycom - ATS; Tacoma (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plan

Paid Holidays & PTO

Short Term Disability

401(k) Retirement Plan w/match

Life Insurance Plan

On-going training and opportunity for

growth

Job summary

Bruce Titus Automotive Group is seeking a customer service representative to engage with service customers and ensure an extraordinary visit. You will handle calls, schedule appointments, manage texts, and assist advisors with various tasks to maintain smooth operations.

The role emphasizes strong communication, coordination across departments, and a commitment to a friendly, professional customer experience in a dealership setting.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent education.

Responsibilities

• Answer incoming service calls and schedule service appointments or take messages for advisors.
• Check service department voicemails.
• Monitor texting platform and respond to customers.
• Make follow-up calls to automated texts that were not answered by the manufacturer.
• Call/text special order customers to schedule appointments.
• Call and set up all we owe appointments and track on a Google document.
• Call/text customers with recalls and schedule them for service.
• Prepare for next day’s appointments; verify parts and loaner cars are available.
• Document repeat repairs on appointments with a special flag and notify the manager by email.
• Greet customers entering the service drive and determine visit type; obtain basic info.
• Direct customers to the correct department and notify the team when someone is waiting.
• Call customers when license plates arrive and mail plates if requested.
• Create new car packets and key tags.
• Keep customer areas clean and stocked (coffee, snacks, water).
• Other duties as assigned.

Skills

Customer service experience

Communication skills

Education

High School Diploma or GED

Job description

Job Details: Job Location: Tacoma Subaru - Tacoma, WA 98409, Position Type: Full Time, Salary Range: $18.00 - $25.00 Hourly, Job Category: Customer Service,

Why Bruce Titus Automotive Group?

We are an exciting, dynamic, and highly successful team. We continue to grow and expand our footprint through acquisitions of new dealerships and expanding our current ones. We are big community supporters and provide a fun, exciting, and collaborative workplace where growth and advancement opportunities abound.

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

• Medical, Dental and Vision Plan
• Paid Holidays & PTO
• Short Term Disability
• 401(k) Retirement Plan w/match
• Life Insurance Plan
• On-going training and opportunity for growth

Bruce Titus Automotive Group is an equal opportunity employer and a drug free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

SUMMARY:Responsible for interacting with service customers and making sure each of our customers had a truly extraordinary visit.

Responsibilities Includebut not limited to:

• Answer incoming service calls and schedules service appointments or take messages for advisors.
• Checks service department voicemails.
• Monitors texting platform and responds to customers.
• Make follow up calls to automated texts that were not responded to from manufacturer.
• Call/text special order customers to schedule appointments.
• Call and set up all we owe appointments and track on a google document.
• Call/text customers with recalls and schedule them for service.
• Prepare for next days appointments.verify parts are here and loaner cars available.
• Document repeat repairs on appointment with special flag and let manager know via email.
• Flag all special order parts.
• Help advisors when possible: fax documents for payment, take warranty payments, etc.
• Greets customers who walk into the service drive and determines the nature of their visit and obtains basic customer information, if needed.
• Answers basic customer inquiries. Refers more extensive inquiries to the appropriate person.
• Directs customers to the correct department, notifies the appropriate team member that a customer is waiting, or introduces the customer to the correct team member.
• Calls customers when license plates arrive. Mail license plates to customers if requested by customer.
• Makes new car packets and key tags.
• Keep customer areas clean and orderly during hours of operation. Fill/Refill coffee machine, waiting room snacks and bottled water. Reorders supplies as needed.
• Other duties as assigned.

Qualifications: EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

PHYSICAL DEMANDS:

While performing the duties of this Job, the employee is regularly required to sit, stretch, reach, bend, twist, turn, handle and stoop. The employee is frequently required to talk or hear. The employee must occasionally lift and/or move up to 25 pounds.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment can range from slow to fast paced and may include multi-tasking. The work environment is an indoor office environment. The noise level in the work environment is low to moderate.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.