Automotive Sales BDC

Bruce Titus Automotive Group; Tacoma (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plan

Paid Holidays & PTO

Short Term Disability

401(k) Retirement Plan w/match

Life Insurance Plan

Ongoing training and growth

Job summary

Bruce Titus Automotive Group is seeking an experienced service support specialist in Tacoma to handle customer calls, schedule appointments, and manage communications with customers. You will support the sales team, verify vehicle availability, and keep the customer area organized

The role emphasizes responsive communication, multitasking in a fast-paced environment, and delivering an extraordinary visit for every customer.

Qualifications

• Education and/or Experience: High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Language Skills: Ability to read and interpret documents, write routine reports and speak effectively to customers.
• Mathematical Skills: Basic arithmetic for discounts, percentages and calculations.

Responsibilities

• Answer incoming service calls and schedule sales appointments or take messages.
• Check department voicemails and respond to customers.
• Monitor texting platform and respond to customers.
• Call/text customers to schedule appointments.
• Prepare for next days appointments and verify vehicle availability.
• Assist sales team when possible.
• Direct customers to the correct department and notify team members when needed.
• Maintain clean and orderly customer areas and handle refreshments as needed.

Skills

Verbal communication

Reading & writing

Customer interaction

Education

High school diploma or GED

Job description

Job Details

Level: Experienced, Job Location: Tacoma Subaru - Tacoma, WA 98409, Position Type: Full Time, Salary Range: $18.00 - $25.00 Hourly, Job Category: Automotive Sales

Why Bruce Titus Automotive Group?

We are an exciting, dynamic, and highly successful team. We continue to grow and expand our footprint through acquisitions of new dealerships and expanding our current ones. We are big community supporters and provide a fun, exciting, and collaborative workplace where growth and advancement opportunities abound.

Offerings

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

• Medical, Dental and Vision Plan
• Paid Holidays & PTO
• Short Term Disability
• 401(k) Retirement Plan w/match
• Life Insurance Plan
• On-going training and opportunity for growth

Bruce Titus Automotive Group is an equal opportunity employer and a drug free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

SUMMARY:

Responsible for interacting with service customers and making sure each of our customers had a truly extraordinary visit.

Responsibilities

• Answer incoming service calls and schedules sales appointments or take messages.
• Checks department voicemails.
• Monitors texting platform and responds to customers.
• Make follow up calls to automated texts that were not responded to from manufacturer.
• Call/text customers to schedule appointments.
• Call and set up all we owe appointments and track on a google document.
• Prepare for next days appointments. Verify vehicle availability.
• Help sales team when possible.
• Answers basic customer inquiries. Refers more extensive inquiries to the appropriate person.
• Directs customers to the correct department, notifies the appropriate team member that a customer is waiting, or introduces the customer to the correct team member.
• Keep customer areas clean and orderly during hours of operation. Fill/Refill coffee machine, waiting room snacks and bottled water. Reorders supplies as needed.
• Other duties as assigned.

Qualifications

Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Physical Demands

While performing the duties of this Job, the employee is regularly required to sit, stretch, reach, bend, twist, turn, handle and stoop. The employee is frequently required to talk or hear. The employee must occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment can range from slow to fast paced and may include multi-tasking. The work environment is an indoor office environment. The noise level in the work environment is low to moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.