Automotive Retail Shift Lead

O'Reilly Auto Parts; Shelby (OH); On-site; USD 15,153 - 23,419; Full time

Benefits offered by this job

Competitive wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Job summary

A leading automotive parts supplier in Ohio seeks a Retail Service Specialist who will support store management in sales and customer service. Responsibilities include leading the store team, supervising customer service, handling orders, and managing store operations. Requires strong communication skills and the ability to obtain RSS Certification. The position offers competitive wages, benefits, and opportunities for career advancement.

Qualifications

• Fluency in multiple languages (Spanish is highly desired).
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise the customer service levels in the retail showroom.
• Ensure telephone is answered according to company policy.
• Ensure all orders are processed in a timely manner.
• Handle retail customer returns and exchanges efficiently.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Education

High school diploma or equivalent

Job description

A leading automotive parts supplier in Ohio seeks a Retail Service Specialist who will support store management in sales and customer service. Responsibilities include leading the store team, supervising customer service, handling orders, and managing store operations. Requires strong communication skills and the ability to obtain RSS Certification. The position offers competitive wages, benefits, and opportunities for career advancement.