Automotive Retail Lead: Operations, Sales & Team Growth

Genuine Parts Company; Broadway (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

The Genuine Parts Company (NAPA) is seeking an Assistant Store Manager to combine automotive knowledge with customer service leadership to ensure smooth store operations and strong sales performance. You will support the Store Manager, manage counter sales, inventory, deliveries and housekeeping while coaching the team, ensuring coverage and high standards.

Overtime and keyholder duties may apply to meet business needs.

Qualifications

• High school diploma or equivalent.
• Technical or trade school courses or degree completion.
• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive.
• Leadership experience.
• Passion for delivering customer care and building long term relationships.
• Thrive in a fast paced and complex environment.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• May have direct influence and responsibility for direct reports of the store and financial impact of labor planning.
• Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention) by uncovering trends and problem solving for solutions.
• Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.
• Support talent development: provide coaching, and mentor successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Skills

Leadership experience

Customer care

Sales execution

Team performance

Problem solving

Education

High school diploma or equivalent

Technical or trade school courses or degree completion

Tools

Inventory management systems

Cataloging systems

Job description

The Genuine Parts Company (NAPA) is seeking an Assistant Store Manager to combine automotive knowledge with customer service leadership to ensure smooth store operations and strong sales performance. You will support the Store Manager, manage counter sales, inventory, deliveries and housekeeping while coaching the team, ensuring coverage and high standards.

Overtime and keyholder duties may apply to meet business needs.