Automotive Receptionist & Guest Experience Lead

Continental Imports Inc; Austin (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Dental Insurance

Life Insurance

Medical Insurance

Health Savings Account (HSA)

Wellness Clinic

Flu Vaccinations

401k Matching

Parental Leave

Bereavement Leave

PTO

Christmas Bonus

Employee Discounts

Vehicle Purchase Program

Job summary

Mercedes-Benz of Austin is seeking a courteous Receptionist to be the face of the dealership. You will handle phone and in-person inquiries, greet guests, and support the team while maintaining a friendly, professional demeanor.

Responsibilities include assisting with coffee bar service, directing calls, and guiding customers to the right departments. Prior dealership experience and 18+ years old are preferred.

Qualifications

• Hard Skills: Experience with business software (Email clients, Microsoft Office, Gmail for businesses).
• Moderate understanding of utilizing multiple browsers and systems.
• Must be able to type at 45+ WPM.

Responsibilities

• Answer and direct incoming phone calls for sales and service; handle and de-escalate guest concerns.
• Greet customers with a smile and assist with questions or directing to the right person/department.
• Provide basic information; make and serve beverages at the coffee bar; interact with customers to offer help.
• Reach out to customers about registration stickers to be picked up or mailed; print stickers and assign key fobs as needed.
• Organize book room and assist titles department regarding registration stickers; multitask and be a team player.

Skills

Friendly demeanor

Multi-tasking

Phone & in-person communication

Team player

Typing 45+ WPM

CRM software familiarity

Bilingual Spanish (a plus)

Tools

Microsoft Office

Gmail for business

Job description

Mercedes-Benz of Austin is seeking a courteous Receptionist to be the face of the dealership. You will handle phone and in-person inquiries, greet guests, and support the team while maintaining a friendly, professional demeanor.

Responsibilities include assisting with coffee bar service, directing calls, and guiding customers to the right departments. Prior dealership experience and 18+ years old are preferred.