Guest Experience Coordinator — Automotive Front Desk

Sonic Automotive; Denver (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) match

PTO & parental leave

Training & development

Team environment

Job summary

Mercedes-Benz of Denver, part of Sonic Automotive, is seeking a Receptionist to be the first point of contact for customers visiting the dealership. You will create a welcoming environment, manage calls, direct guests, and provide administrative support to ensure a positive customer experience.

The role involves greeting visitors, directing inquiries to the right departments, scheduling appointments, and maintaining accurate customer records while collaborating with sales, service, and

Qualifications

• Previous receptionist, customer service, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a professional and positive attitude.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office and dealership software systems.
• Reliable attendance, punctuality, and a strong commitment to customer satisfaction.

Responsibilities

• Greet customers and visitors in a friendly, professional, and timely manner.
• Answer and direct incoming phone calls to the appropriate departments and team members.
• Assist with scheduling appointments and maintaining accurate customer records.
• Support dealership operations with clerical and administrative tasks as needed.
• Maintain a clean, organized, and professional reception area.
• Provide exceptional customer service while addressing basic inquiries and concerns.
• Collaborate with sales, service, and administrative teams to ensure a seamless customer experience.

Skills

Receptionist experience

Communication skills

Interpersonal skills

Multitasking

Computer proficiency

Attendance & punctuality

Tools

Microsoft Office

Dealership software

Job description

Mercedes-Benz of Denver, part of Sonic Automotive, is seeking a Receptionist to be the first point of contact for customers visiting the dealership. You will create a welcoming environment, manage calls, direct guests, and provide administrative support to ensure a positive customer experience.

The role involves greeting visitors, directing inquiries to the right departments, scheduling appointments, and maintaining accurate customer records while collaborating with sales, service, and