Automotive Quick Lane Service Advisor

TED BRITT AUTOMOTIVE GROUP; Fairfax (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

LegalShield

Voluntary Life Insurance

Long-Term Disability

Accident Insurance

Critical Illness Insurance

401(k) Employer Match

Paid Time Off

Paid Holidays

Ongoing Training

Employee Discounts

Job summary

Ted Britt Automotive Group is seeking an experienced Automotive Service Advisor for our Quick Lane location. You will assist customers from check-in to delivery, provide cost estimates, and coordinate repairs with technicians in a fast-paced, customer-focused environment.

Ideal candidates will have strong vehicle systems knowledge, 2+ years' experience, and proficiency with Reynolds. Excellent communication and organization are essential, along with a professional appearance and valid driver's

Qualifications

• Minimum 2 years of experience as an Automotive Service Advisor or similar customer service role.
• Strong knowledge of vehicle systems, maintenance, and repair processes.
• Proficiency in dealership management systems (Reynolds preferred).
• Excellent communication, organizational, and multitasking skills.
• Ability to build trust and rapport with customers and technicians.
• Proficient in Microsoft Office and general computer applications.
• Valid driver’s license with a clean driving record.
• Professional appearance and positive attitude.

Responsibilities

• Assist customers with their vehicle service needs from check-in to delivery.
• Provide accurate cost estimates and repair recommendations.
• Coordinate repairs with technicians and communicate updates to customers.
• Review completed work and ensure customer satisfaction.
• Promote additional maintenance services and maintain profitability goals.

Skills

Communication

Organizational skills

Multitasking

Customer service

Trust-building

Education

Tools

Reynolds

Job description

Join the Ted Britt Automotive Group Team! We are looking for an experienced and customer-focused Automotive Service Advisor to join our Quick Lane location. This role is ideal for someone who excels in communication, thrives in a fast-paced environment, and is passionate about providing exceptional customer service.

Responsibilities

• Assist customers with their vehicle service needs from check-in to delivery.
• Provide accurate cost estimates and repair recommendations.
• Coordinate repairs with technicians and communicate updates to customers.
• Review completed work and ensure customer satisfaction.
• Promote additional maintenance services and maintain profitability goals.

Qualifications

• Minimum 2 years of experience as an Automotive Service Advisor or similar customer service role.
• Strong knowledge of vehicle systems, maintenance, and repair processes.
• Proficiency in dealership management systems (Reynolds preferred).
• Excellent communication, organizational, and multitasking skills.
• Ability to build trust and rapport with customers and technicians.
• Proficient in Microsoft Office and general computer applications.
• Valid driver’s license with a clean driving record.
• Professional appearance and positive attitude.
• Medical, Dental, and Vision Insurance
• LegalShield Coverage
• Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
• 401(k) with Employer Match
• Paid Sick Leave, Vacation, and Holidays
• Ongoing training and professional development
• Employee discounts on vehicles, parts, and services

#ID26 #Ford

Job Requirements