Quick Lube & Tire Manager

John Jones Ford of Salem; Salem (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

John Jones Auto Group is seeking an experienced Quick Lube & Tire Manager to oversee the daily operations of our Service Center in Indiana. You will lead the Quick Lane team, drive service and tire sales, and ensure customer satisfaction through professional, timely, and friendly service.

You will manage workflows, monitor performance, and collaborate with dealership leadership to support profitability while maintaining a clean, safe, and organized facility.

Qualifications

• Previous automotive service or tire management experience preferred.
• Strong leadership and team-development skills.
• Excellent customer service and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of automotive maintenance and tires.
• Experience with department performance, productivity and profitability.
• Comfortable with dealership computer systems.
• Valid driver's license and clean driving record.

Responsibilities

• Oversee day-to-day operations of the service department.
• Lead, coach, schedule, and develop service advisors and technicians.
• Provide professional, timely, customer service.
• Maximize productivity and minimize customer wait times.
• Monitor repair orders for accuracy and efficiency.
• Promote tire sales and manufacturer-recommended services.
• Provide accurate service recommendations and estimates.
• Monitor sales, labor productivity, expenses, and profitability.
• Establish department goals and performance expectations.
• Maintain tire and service inventory levels.
• Ensure safety procedures and dealership policies are followed.
• Maintain a clean, organized, professional facility.
• Identify opportunities to improve customer retention.
• Work with leadership to support dealership goals.

Skills

Leadership

Customer service

Communication

Multitasking

Organization

Problem-solving

Automotive knowledge

Team development

Adaptability

Safety procedures

Tools

Dealership software

Job description

John Jones Auto Group is seeking an experienced, customer-focused Quick Lube & Tire Manager to oversee the daily operations of our Quick Lube & Tire Service Center. This position is responsible for leading the Quick Lane team, maintaining a high level of customer satisfaction, driving service and tire sales, managing workflow, and ensuring efficient and profitable department operations.

Responsibilities

• Manage the day-to-day operations of the Service department.

• Lead, coach, schedule, and develop service advisors and technicians.

• Ensure customers receive professional, timely, and friendly service.

• Oversee vehicle workflow to maximize productivity and minimize customer wait times.

• Monitor repair orders and ensure services are completed accurately and efficiently.

• Promote tire sales, maintenance services, and manufacturer-recommended services based on customer needs.

• Provide accurate service recommendations and estimates to customers.

• Monitor department sales, labor productivity, expenses, and overall profitability.

• Establish and track department goals and performance expectations.

• Maintain appropriate tire and service-related inventory levels.

• Handle customer questions or concerns and work toward timely, professional resolutions.

• Ensure technicians follow established safety procedures and dealership policies.

• Maintain a clean, organized, and professional facility.

• Identify opportunities to improve customer retention and repeat business.

• Maintain accurate documentation and ensure repair orders are completed properly.

• Work collaboratively with dealership leadership and other departments to support overall dealership goals.

Qualifications

• Previous automotive service, tire, or related management experience preferred.

• Strong leadership and team-development skills.

• Excellent customer service and communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong organizational and problem-solving abilities.

• Knowledge of automotive maintenance, tires, and basic vehicle service operations.

• Experience managing department performance, productivity, and profitability preferred.

• Comfortable working with dealership computer systems and service-related technology.

• Valid driver's license and acceptable driving record.