AUTOMOTIVE QUICK LANE MANAGER

Elite Recruiting Services; Rio Rancho (NM); On-site; USD 85,000 - 125,000; Full time

Job summary

Join Chalmers Ford in Rio Rancho, NM as an Automotive Quick Lane Manager. This role oversees a high-volume Quick Lane service department, leading approximately 15 technicians and 3 service advisors. You will drive service sales, ensure quality workmanship, and maintain strong customer communication during extended hours.

The ideal candidate brings hands-on leadership, a track record of improving productivity, and the ability to balance customer satisfaction with department profitability.

Qualifications

• Proven leadership of automotive service teams.
• Experience driving service sales and profitability.
• Strong communication with customers and team members.
• Ability to manage high-volume Quick Lane operations and extended hours.

Responsibilities

• Manage daily operations of the Quick Lane service department.
• Lead, coach, and motivate approximately 15 technicians and 3 service advisors.
• Coordinate technician assignments, service workflow, scheduling, and shop productivity.
• Monitor repair orders, turnaround times, efficiency, and department performance.
• Establish expectations for team performance, accountability, and customer service.
• Support employee training, development, and continuous improvement.
• Maintain a clean, organized, and safe shop environment.
• Drive service department revenue through maintenance recommendations and additional repair opportunities.

Skills

Leadership

Team leadership

Automotive service operations

Service sales

Customer communication

Operations management

Scheduling

Job description

Rio Rancho, United States | Posted on 10/13/2026

NOW HIRING: AUTOMOTIVE QUICK LANE MANAGER

$85,000–$125,000 PER YEAR

Full-Time | Automotive Service Leadership | Quick Lane Operations

LEAD THE TEAM. DRIVE SERVICE SALES. DELIVER RESULTS.

Chalmers Ford in Rio Rancho, New Mexico, is seeking an experienced, motivated, and results-driven Automotive Quick Lane Manager to oversee daily operations in our fast-paced Quick Lane service department.

This is an opportunity for an automotive service leader who knows how to manage a high-volume operation, develop employees, improve technician productivity, drive service sales, and deliver an exceptional customer experience.

You’ll oversee a team of approximately 15 technicians and 3 service advisors, ensuring efficient workflow, quality workmanship, strong customer communication, and consistent department performance.

We’re looking for a hands‑on leader who understands the importance of accountability, customer retention, service sales, and operational efficiency.

COMPENSATION AND OPPORTUNITY

$85,000–$125,000 annual compensation

• Leadership responsibility for approximately 15 technicians and 3 service advisors
• Opportunity to drive service sales and department profitability
• High-volume Quick Lane operation with extended service hours
• Opportunity to develop employees and improve overall department performance
• Career growth within an established Ford dealership

SCHEDULE AND AVAILABILITY

Full-time position

Monday through Saturday schedule

One scheduled day off during the week

Quick Lane operating hours: 7:00 AM to midnight

Must be flexible to work varying shifts, including occasional evening hours when business needs require

This role requires a manager who can provide leadership coverage and maintain smooth department operations throughout extended business hours.

KEY RESPONSIBILITIES

Quick Lane Operations and Leadership

• Manage daily operations of the Quick Lane service department
• Lead, coach, and motivate approximately 15 technicians and 3 service advisors
• Coordinate technician assignments, service workflow, scheduling, and shop productivity
• Monitor repair orders, turnaround times, efficiency, and overall department performance
• Establish expectations for team performance, accountability, and customer service
• Support employee training, development, and continuous improvement
• Maintain a clean, organized, and safe shop environment

Service Sales and Department Performance

• Drive service department revenue through maintenance recommendations and additional repair opportunities
• Coach service advisors on presenting recommended services and communicating value to customers
• Identify opportunities to improve hours per repair order, labor sales, and overall service performance
• Monitor sales results, technician productivity, and key department performance metrics
• Promote customer retention through quality work, professional service, and consistent follow-up
• Work with dealership leadership to achieve department sales and profitability goals

Automotive Maintenance and Repair

• Oversee routine maintenance and light repairs, including oil changes, tires, brakes, alignments, batteries, and fluid services
• Ensure technicians properly identify and communicate additional maintenance and repair needs
• Maintain quality control and ensure work meets dealership standards and manufacturer recommendations
• Monitor parts and supply availability and coordinate with the parts department to minimize delays
• Ensure technicians follow established procedures and workplace safety requirements
• Address workflow issues and help resolve technical or operational challenges

Customer Experience and Service Advisor Support

• Ensure customers receive timely updates and clear explanations of recommended services
• Support service advisors with customer concerns, repair recommendations, and service-related questions
• Resolve customer complaints professionally and efficiently
• Maintain high standards for customer satisfaction, service quality, and communication
• Build a team culture focused on trust, transparency, and long‑term customer relationships

Administrative and Department Management

• Monitor repair orders, service estimates, labor sales, and department reporting
• Review performance metrics and identify opportunities to improve efficiency and profitability
• Coordinate with parts, sales, and other dealership departments as needed
• Maintain compliance with dealership policies, manufacturer procedures, and applicable safety standards
• Assist with staffing, scheduling, employee development, and operational planning

REQUIRED QUALIFICATIONS

• Strong understanding of automotive maintenance, light repairs, and service department operations
• Experience leading technicians, service advisors, or other automotive service personnel
• Ability to manage a large team while maintaining productivity, quality, and accountability
• Strong understanding of service sales, maintenance recommendations, and upselling
• Excellent communication, leadership, and problem‑solving skills
• Ability to monitor department performance and work toward sales and productivity goals
• Strong organizational skills and ability to manage multiple priorities
• Customer‑focused mindset with a commitment to service excellence
• Availability to work Monday through Saturday, with one weekday off
• Flexibility to work occasional evening shifts based on operational needs
• Valid driver's license and acceptable driving record

PREFERRED EXPERIENCE

Candidates with experience in the following areas are strongly encouraged to apply:

• Ford Quick Lane or another dealership quick service operation
• Express service or high-volume maintenance departments
• Automotive Service Manager or Assistant Service Manager positions
• Managing multiple service advisors and a large technician team
• Technician productivity, labor sales, and service department profitability
• Dealership service metrics, repair order management, and workflow optimization
• Customer retention and service advisor coaching

THE IDEAL CANDIDATE

The ideal candidate is an organized, hands‑on automotive service leader who can balance people management, shop operations, customer satisfaction, and sales performance.

You know how to keep technicians productive, coach service advisors, manage competing priorities, and maintain accountability across a busy department.

You are comfortable leading a sizable team, monitoring performance metrics, and identifying opportunities to improve both the customer experience and department profitability.

Join Chalmers Ford in Rio Rancho, NM, and bring your leadership, operational expertise, and commitment to automotive service excellence to our team.

Job Type: Full-Time

Compensation: $85,000–$125,000 per year

Schedule: Monday–Saturday, with one weekday off and occasional evening coverage as needed.

Work Setting: In Person