Quick Lube & Tire Manager

John Jones Auto Group; Salem (IN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

John Jones Auto Group in Salem, Indiana seeks an experienced Quick Lube & Tire Manager to oversee the service center and drive profitable operations. This role focuses on leading the Quick Lane team, delivering professional and friendly service, and maximizing productivity and sales.

You will coach technicians and advisors, manage workflow and inventory, monitor performance and profitability, and collaborate with dealership leadership to meet goals.

Qualifications

• Prior automotive service management experience preferred.
• Strong leadership and team-development skills.
• Excellent customer service and communication abilities.
• Ability to multitask in a fast-paced environment.
• Solid organizational and problem-solving capabilities.
• Knowledge of tires and vehicle maintenance processes.
• Experience managing performance, productivity and profitability.
• Comfort with dealership computer systems and service tech.
• Valid driver's license and clean driving record.

Responsibilities

• Manage day-to-day operations of the Service department.
• Lead, coach, schedule, and develop service advisors and technicians.
• Ensure customers receive professional, timely, and friendly service.
• Oversee vehicle workflow to maximize productivity and minimize wait times.
• Monitor repair orders and ensure services are completed accurately and efficiently.
• Promote tire sales and maintenance services per customer needs.
• Provide accurate service recommendations and estimates.
• Monitor department sales, labor productivity, expenses, and profitability.
• Establish and track department goals and performance expectations.
• Maintain tire and service inventory levels.
• Handle customer questions or concerns with timely resolutions.
• Ensure technicians follow safety procedures and dealership policies.
• Maintain a clean, organized, professional facility.
• Identify opportunities to improve customer retention and repeat business.
• Maintain proper documentation and ensure repair orders are completed properly.
• Collaborate with dealership leadership to support overall goals.

Skills

Leadership

Team development

Customer service

Communication

Multitasking

Organization

Automotive knowledge

Tires & maintenance

Driving record

Dealership software

Tools

Dealership software

Job description

John Jones Auto Group is seeking an experienced, customer-focused Quick Lube & Tire Manager to oversee the daily operations of our Quick Lube & Tire Service Center. This position is responsible for leading the Quick Lane team, maintaining a high level of customer satisfaction, driving service and tire sales, managing workflow, and ensuring efficient and profitable department operations.

Responsibilities

• Manage the day-to-day operations of the Service department.

• Lead, coach, schedule, and develop service advisors and technicians.

• Ensure customers receive professional, timely, and friendly service.

• Oversee vehicle workflow to maximize productivity and minimize customer wait times.

• Monitor repair orders and ensure services are completed accurately and efficiently.

• Promote tire sales, maintenance services, and manufacturer-recommended services based on customer needs.

• Provide accurate service recommendations and estimates to customers.

• Monitor department sales, labor productivity, expenses, and overall profitability.

• Establish and track department goals and performance expectations.

• Maintain appropriate tire and service-related inventory levels.

• Handle customer questions or concerns and work toward timely, professional resolutions.

• Ensure technicians follow established safety procedures and dealership policies.

• Maintain a clean, organized, and professional facility.

• Identify opportunities to improve customer retention and repeat business.

• Maintain accurate documentation and ensure repair orders are completed properly.

• Work collaboratively with dealership leadership and other departments to support overall dealership goals.

Qualifications

• Previous automotive service, tire, or related management experience preferred.

• Strong leadership and team-development skills.

• Excellent customer service and communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong organizational and problem-solving abilities.

• Knowledge of automotive maintenance, tires, and basic vehicle service operations.

• Experience managing department performance, productivity, and profitability preferred.

• Comfortable working with dealership computer systems and service-related technology.

• Valid driver's license and acceptable driving record.