Automotive Quick Lane Advisor

Apple Ford Shakopee; Shakopee (MN); On-site; USD 42,000 - 80,000; Full time

Benefits offered by this job

Company Paid Pension

401K and Roth Plan

Full Union Healthcare Package

Paid Training

Vacation and Esst

New and Used Vehicle, Parts, and 
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Job summary

Apple Autos in Minnesota seeks an Automotive Quick Lube Advisor to greet customers, collect vehicle data, and determine service needs. You will write repair orders, provide labor and parts estimates, and secure customer approval where needed.

The role supports promoting services and parts while maintaining high customer satisfaction. Valid license and basic computer skills are required; experience preferred.

Qualifications

• Customer service experience preferred.
• Valid driver’s license and ability to pass preemployment drug test and background check.
• Professional appearance and attitude.
• Basic computer skills.
• Ability to work under pressure.

Responsibilities

• Greet customers, obtain customer and vehicle data.
• Determine nature of service and/or complaint; consult vehicle file. Promote labor, parts, and accessories while acting as a quick lane advisor.
• Write clear and precise repair instructions on the repair order for the technician.
• Provide estimate for labor and parts; if cost cannot be established, leave open and contact customer for approval.
• Establish payment method and obtain customer’s signature on the repair order.
• Follow Quick Lane processes and policies to ensure customer satisfaction and efficient service operations.
• Other duties as assigned.

Skills

Customer service

Communication

Pressure handling

Basic computer skills

Dependability

Job description

Automotive Quick Lube Advisor

Company: Apple Autos

Compensation: $42,000.00-$80,000.00

What You’ll Do

• Greet customers, obtain customer and vehicle data.
• Determine nature of desired service and/or complaint. Consult vehicle file. Promote the sales of labor, parts, and accessories without losing sight of the fact that you are a quick lane advisor to the customer.
• Write clear and precise repair instructions on the repair order for the technician.
• Provide estimate for labor and parts. If cost of service cannot be established during reception, leave open and contact customer for approval.
• Establish method of payment when writing up the repair order with the customer, also time promised. Obtain customer’s signature on RO.
• Utilizes Quick Lane processes and policies to ensure customer satisfaction and efficient and effective service operations.
• Responsible for other duties assigned and/or required by business needs.

Qualifications

• Previous light duty repair and maintenance preferred, but not required.
• Valid driver’s license and ability to pass preemployment drug test and background check.
• Professional attitude and appearance.
• Basic computer skills.
• Ability to handle pressure.

Benefits

• Company Paid Pension
• Able To Contribute to 401K and Roth Plan
• Full Union Healthcare Package
• Paid Training
• Vacation And Esst
• New and Used Vehicle, Parts, and Service Discounts

EEO Statement: We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.