Quick Lane Service Advisor

Apple Autos; Apple Valley (MN); On-site; USD 37,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Advancement opportunities

Health benefits

401(k) with match

Employee assistance

Job summary

Apple Autos is seeking a highly-driven Automotive Quick Lube Advisor. No experience required; we provide training programs, tuition reimbursement, and opportunities for career growth. This role involves greeting customers, gathering data, promoting services, and writing repair orders for our technicians.

You’ll handle estimates, payments, and follow Quick Lane processes to ensure excellent service. Competitive compensation and ample benefits accompany this position as part of a supportive team

Qualifications

• Previous light-duty repair and maintenance preferred, but not required.
• Valid driver’s license and ability to pass preemployment drug test and background check.
• Professional attitude and appearance.
• Basic computer skills.
• Ability to handle pressure.

Responsibilities

• Greet customers, obtain customer and vehicle data.
• Determine nature of desired service and/or complaint. Consult vehicle file. Promote the sales of labor, parts, and accessories while maintaining focus on customer service.
• Write clear and precise repair instructions on the repair order for the technician.
• Provide estimate for labor and parts. If cost of service cannot be established during reception, leave open and contact customer for approval.
• Establish method of payment when writing up the repair order with the customer, including time promised, and obtain customer's signature on the RO.
• Utilize Quick Lane processes and policies to ensure customer satisfaction and efficient and effective service operations.
• Perform other duties assigned and/or required by business needs.

Skills

Driver's license

Basic computer skills

Ability to handle pressure

Professional appearance

Customer service mindset

Job description

Automotive Quick Lube Advisor

Company: Apple Autos (Top Minnesota Workplace)

Compensation: $37,000.00 - $70,000.00

Apple Autos is an 6-brand, 7 location automotive company founded on the belief that people come before profit. Our Vision is to be famous for extraordinary customer experiences with people who are empowered to create growth and loyalty for a lifetime.

Apple Autos is seeking a highly-driven Automotive Quick Lube Advisor to join our team. No experience necessary. We offer training programs, tuition reimbursement, and career growth and development opportunities.

What You’ll Do

• Greet customers, obtain customer and vehicle data.
• Determine nature of desired service and/or complaint. Consult vehicle file. Promote the sales of labor, parts, and accessories while maintaining focus on customer service.
• Write clear and precise repair instructions on the repair order for the technician.
• Provide estimate for labor and parts. If cost of service cannot be established during reception, leave open and contact customer for approval.
• Establish method of payment when writing up the repair order with the customer, including time promised, and obtain customer's signature on the RO.
• Utilize Quick Lane processes and policies to ensure customer satisfaction and efficient and effective service operations.
• Perform other duties assigned and/or required by business needs.

Qualifications

• Previous light-duty repair and maintenance preferred, but not required.
• Valid driver’s license and ability to pass preemployment drug test and background check.
• Professional attitude and appearance.
• Basic computer skills.
• Ability to handle pressure.

Benefits

• Competitive pay.
• Flexible working hours.
• Advancement opportunities.
• Professional and respectful work environment.
• Medical, vision, dental, health savings account, flexible spending account.
• Company‑paid life insurance along with voluntary life and disability.
• Health club reimbursement.
• New and used vehicle, parts, and service discounts.
• Vacation, holiday, volunteer time off.
• 401(k) with a company matching contribution.
• Employee assistance programs.

Why Work for Apple Autos

• We strive to make a positive impact in our world and offer opportunities to give back.
• Internal promotions allow employees to advance.
• We encourage teamwork, positivity, and kindness.
• Learning and development programs are available.
• We empower employees to do what is best for customers and fellow employees.
• We recognize hard work through events and rewards.
• Ranked Top workplaces in MN (2020, 2021, 2022).

EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.